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Sightseer
Posts: 2
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GoPro Hero7 Black

Mi gopro hero7 black se queda pegada y muestra líneas verdes en pantalla. No se puede apagar. Se reinicia sola y a los pocos segundos se queda pegada. No puedo quitarle la batería porque se le arrancó la cinta. Necesito ayuda.

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GoPro
Posts: 8,539

Re: GoPro Hero7 Black

@rapidcliff55052, the green lines on the screen can indicate potential issue with the current firmware installed. Reinstalling the firmware update of the camera can help correct any errors with the current software installation. Follow the manual update instructions specified on this article: Software Update Instructions for HERO7 Cameras

 

As for the battery tab problem, you can try to shake the camera up and down to see if that will help. Or you can also use a small piece of tape to help pull the battery out.

 

If the issue persists, our Support team will be able to assist you with the next steps. You may reach them by phone or chat.

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GoPro
Posts: 8,539

Re: GoPro Hero7 Black

@rapidcliff55052, the green lines on the screen can indicate potential issue with the current firmware installed. Reinstalling the firmware update of the camera can help correct any errors with the current software installation. Follow the manual update instructions specified on this article: Software Update Instructions for HERO7 Cameras

 

As for the battery tab problem, you can try to shake the camera up and down to see if that will help. Or you can also use a small piece of tape to help pull the battery out.

 

If the issue persists, our Support team will be able to assist you with the next steps. You may reach them by phone or chat.

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Sightseer
Posts: 2

Re: GoPro Hero7 Black

@aenriquez gracias por su recomendación. Al final la cámara siguió en ese proceso de reinicio automático y bloqueo hasta que se descargó por completo. Luego de eso, dado que no tengo como sacar la batería (porque se arrancó la cinta), la puse nuevamente a cargar, encendí la cámara y formatié la microSD desde la cámara. A partir de ahí no he vuelto a tener problemas pero igualmente sigo atento al desempeño de la misma.
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GoPro
Posts: 8,539

Re: GoPro Hero7 Black

@rapidcliff55052, feel free to post back if anything else comes up. Your time and patience throughout this process are very much appreciated.