04-13-2019 09:25 AM
04-13-2019 10:01 AM
@rapidcliff55052, the green lines on the screen can indicate potential issue with the current firmware installed. Reinstalling the firmware update of the camera can help correct any errors with the current software installation. Follow the manual update instructions specified on this article: Software Update Instructions for HERO7 Cameras
As for the battery tab problem, you can try to shake the camera up and down to see if that will help. Or you can also use a small piece of tape to help pull the battery out.
If the issue persists, our Support team will be able to assist you with the next steps. You may reach them by phone or chat.
04-18-2019 05:08 AM