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Tourist
Posts: 4
Accepted Solution

GoPro Hero7 Black Connection

Hi, I have just bought the Hero7 Black. It connects to the app initially ok, but once I have set the auto upload setting for the Plus service the Camera no longer connects and no longer appears in my WiFi Settings (no SSID listed). I have an iPhone 8+ with the latest iOS.

If I reset the Hero and start again it works, but as soon as I setup the upload settings, it stops again. Is this a hardware issue on the Hero or a firmware/software problem?

Any help would be great, I’ve tried contacting GoPro via phone, online chat and twitter and I get nothing. Really wish I had just bought a cheap copy at the moment. Dreadful customer service, well no customer service to be blunt.

Cheers

Jonny

Accepted Solutions
GoPro
Posts: 3,505

Re: GoPro Hero7 Black Connection

 

Hi @jonnybunce,

 

Please make sure that the connection settings or wireless is on on your camera and bluetooth is turned on as well. 

 

Please also verify if your gopro plus subscription is active.

You may contact our customer support team via chat. 

 

They can check and verify that for you.

 

Thanks,

-Jay 

View solution in original post


All Replies
GoPro
Posts: 3,505

Re: GoPro Hero7 Black Connection

 

Hi @jonnybunce,

 

Please make sure that the connection settings or wireless is on on your camera and bluetooth is turned on as well. 

 

Please also verify if your gopro plus subscription is active.

You may contact our customer support team via chat. 

 

They can check and verify that for you.

 

Thanks,

-Jay 

Tourist
Posts: 4

Re: GoPro Hero7 Black Connection

Yep everything is on, the problem is I can never contact anyone, that’s why I’m here😔
GoPro
Posts: 3,505

Re: GoPro Hero7 Black Connection

 

Ohh got it @jonnybunce,

 

Please try to change your region to US instead. 

 

You can see switch region or country on the upper right hand corner of the screen.

 

 

Thanks,

-Jay 

Tourist
Posts: 4

Re: GoPro Hero7 Black Connection

Hi, there is no option to change region, only language.
GoPro
Posts: 3,505

Re: GoPro Hero7 Black Connection

 

Yes that's it @jonnybunce,

 

Once you change the language when you connect to chat it will change your region to US so that you can connect to our chat representatives. 

 

Regards,

-Jay 

Tourist
Posts: 4

Re: GoPro Hero7 Black Connection

Ok, I think I’ve worked it out. If I change my connection to 2.4ghz instead of 5ghz it connects. So my guess it’s something to do with my isp or Router. Thanks for the help anyway mate.