05-16-2019 08:02 PM - edited 05-16-2019 08:04 PM
I was out filming on the ocean and the camera said it was overheating. I was aware but continued to use it as I had to capture something within a limited time. It was only for a couple of minutes, and once i was done I immediately let it rest. A couple of hours laters, I tried turning it on but nothing would happen. I also noticed a lot of water in the lens, but I have used this camera multiple times underwater with no issue afterwards. Although the water took a much longer period of time to dry up then usual. After multiple attempts to try and turn it on, the screen eventually came on but it was blank. A couple of seconds later it shut down again and I haven't been able to get a response from it ever since. When I try and charge it, the red light doesn't appear and the camera doesn't feel warm after charging it for a while like it normally would.
Is my battery fried and so should I get a new battery"
or does it just have water damage?
05-17-2019 09:23 AM
So long as all camera doors are closed, the HERO6 Black is waterproof down to 10m (33ft) without a housing.
Please try the steps on: HERO6 Black Will Not Power On
Make sure that the camera is all dried up before proceeding.
If it's still the same, let our Support Team take a look at what happened. You may reach out to them by phone or chat.