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Reply
Sightseer
Posts: 3

GoPro Hero6 stabilisation problems

Hey, so my gopro hero6 randomly stops EIS, the setting remains turned on, it just stops stabilising. I have to restore camera's default settings for it to start stabilising again. Does anyone have that issue?

GoPro
Posts: 4,066

Re: GoPro Hero6 stabilisation problems

 

Hi @superdive16287

 

Looks like this is the first time I've seen an issue like this. 

May I know the SD card you're using and have you tried reinstalling the firmware?

 

If you haven't I can send the steps how. 

 

Regards,

-Jay 

Sightseer
Posts: 3

Re: GoPro Hero6 stabilisation problems

Its 64Gb sandisk card. How to reinstall the firmware.
GoPro
Posts: 4,066

Re: GoPro Hero6 stabilisation problems

 

Thanks for letting us know @superdive16287,

 

Here's how: https://gopro.com/update/hero6

Click on update your camera manually. 

Enter your camera's serial number and email address. 

After that download the file. 

Extract the zip file and you should have UPDATE folder. 

You need SD card adapter for this. 

 

Insert the SD card adapter to your computer. 

 

Reformat your SD card and then copy the UPDATE folder to your SD card. 

Make sure that the file name is correct: UPDATE 

 

Insert the card back to your camera. 

 

Then turn on your camera and that should now initiate the update. 

 

Please let us know if that will solver the problem.

 

Thanks,

-Jay 

Sightseer
Posts: 3

Re: GoPro Hero6 stabilisation problems

Hey, no reinstalling it didnt help. What are my options?

GoPro
Posts: 4,066

Re: GoPro Hero6 stabilisation problems

 

Hi @superdive16287

 

Please try to contact our customer support via phone or chat. 

https://gopro.com/help/ContactUs

 

They might be able to assist. 

 

Regards,

-Jay