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%3CLINGO-SUB%20id%3D%22lingo-sub-202442%22%20slang%3D%22en-US%22%3EGoPro%20Hero6%20Waterproof%20Issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-202442%22%20slang%3D%22en-US%22%3EI%20purchased%20my%20GoPro%20from%20BestBuy%20end%20of%20Nov%202017%20and%20yesterday%20for%20the%20first%20time%20used%20it%20in%20the%20ocean.%20Prior%20to%20today%2C%20I%20had%20never%20submerged%20the%20camera%20in%20any%20water%20and%20primarily%20used%20it%20while%20offroading.%20After%20about%205%20minutes%20in%20waste%20high%20water%2C%20taking%20some%20videos%20in%20and%20out%20of%20the%20ocean%2C%20I%20noticed%20the%20screen%20starting%20to%20glitch%20and%20go%20dark.%20I%20immediately%20took%20removed%20the%20battery%20and%20SD%20card%2C%20and%20placed%20the%20GoPro%20in%20a%20dry%20place.This%20morning%20I%20tried%20the%20GoPro%20again%20and%20it%20is%20having%20some%20issue%2C%20I'm%20assuming%20from%20whatever%20water%20issue%20it%20encountered%20while%20at%20the%20beach.%20The%20screen%20powers%20on%20but%20is%20black%2C%20and%20the%20camera%20does%20whatever%20it%20wants%20(i.e.%20takes%20pictures%20endlessly%20without%20any%20ability%20to%20stop%20it%2C%20and%20buttons%20don't%20function%20to%20start%2C%20stop%2C%20or%20change%20shooting%20modes.)I%20really%20hope%20GoPro%20can%20help%20me%20with%20this%20because%20this%20was%20not%20a%20cheap%20camera.%20Thank%20you%20and%20I%20hope%20to%20hear%20from%20you%20soon.%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-202442%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO6%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-202483%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero6%20Waterproof%20Issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-202483%22%20slang%3D%22en-US%22%3E%3CP%3EYou'll%20want%20to%20contact%20the%20GoPro%20Support%20Team%20about%20this%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Sightseer
Posts: 1
Accepted Solution

GoPro Hero6 Waterproof Issue

I purchased my GoPro from BestBuy end of Nov 2017 and yesterday for the first time used it in the ocean. Prior to today, I had never submerged the camera in any water and primarily used it while offroading. After about 5 minutes in waste high water, taking some videos in and out of the ocean, I noticed the screen starting to glitch and go dark. I immediately took removed the battery and SD card, and placed the GoPro in a dry place.

This morning I tried the GoPro again and it is having some issue, I'm assuming from whatever water issue it encountered while at the beach. The screen powers on but is black, and the camera does whatever it wants (i.e. takes pictures endlessly without any ability to stop it, and buttons don't function to start, stop, or change shooting modes.)

I really hope GoPro can help me with this because this was not a cheap camera. Thank you and I hope to hear from you soon.

Accepted Solutions
Explorer
Posts: 12,030

Re: GoPro Hero6 Waterproof Issue

You'll want to contact the GoPro Support Team about this https://gopro.com/help/ContactUs

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Explorer
Posts: 12,030

Re: GoPro Hero6 Waterproof Issue

You'll want to contact the GoPro Support Team about this https://gopro.com/help/ContactUs