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%3CLINGO-SUB%20id%3D%22lingo-sub-256680%22%20slang%3D%22en-US%22%3EGoPro%20Hero6%20Black%20video%20goes%20bad%2C%20sound%20stays%20okay%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-256680%22%20slang%3D%22en-US%22%3E%3CP%3EA%20%26nbsp%3Bmonth%20or%20two%20ago%20I%20bought%20a%20GoPro%20Hero6%20Black.%20(And%20then%20about%20a%20week%20later%20GoPro%20released%20the%207%20%E2%80%93%20**bleep**!)%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EDuring%20a%20recording%20at%20a%20school%20musical%20show%20this%20morning%2C%20the%20first%20clip%20the%20GoPro%20Hero%20Black%206%20recorded%20was%20about%208%20minutes%20long%20--%20instead%20of%20the%20usual%2016%20--%20and%20at%206%20minutes%2010%20seconds%20the%20picture%20went%20crazy%20-%20changed%20to%20a%20flashing%20gray%20screen%20instead%20of%20a%20video%20image.%20The%20audio%20kept%20recording%20properly.%3C%2FP%3E%3CP%3EIt%20went%20on%20this%20way%20for%20just%20under%20two%20minutes%2C%20then%20it%20started%20a%20new%20clip%2C%20which%20lasted%20the%20usual%2016%20minutes%2C%20as%20did%20the%20subsequent%206%20clips.%3C%2FP%3E%3CP%3EVERY%20fortunately%20for%20me%2C%20the%20craziness%20happened%20before%20the%20show%20actually%20started%2C%20so%20we%20didn't%20lose%20any%20vital%20footage.%20But%20this%20is%20obviously%20not%20acceptable.%3C%2FP%3E%3CP%3EThe%20card%20is%20a%20Sandisk%20Extreme%20128GB.%3C%2FP%3E%3CP%3EThe%20camera%20was%20powered%20by%20an%20external%20Anker%20Powercore%2010000.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EDid%20I%20get%20a%20bum%20camera%2C%20or%20is%20there%20some%20known%20cause%20for%20this%20behavior%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-256680%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO6%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-257150%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero6%20Black%20video%20goes%20bad%2C%20sound%20stays%20okay%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-257150%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F78783%22%20target%3D%22_blank%22%3E%40erniet32757%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EApologies%20for%20any%20troubles%20caused.%3C%2FP%3E%0A%0A%3CP%3EDid%20you%20notice%20if%20there%20was%20any%20error%20message%20on%20the%20camera%20when%20it%20happened%3F%3C%2FP%3E%0A%0A%3CP%3EGiven%20that%20the%20camera%20was%20recording%20and%20was%20connected%20to%20a%20power%20source%2C%20it%20may%20have%20gotten%20too%20warm%2Fhot.%3C%2FP%3E%0A%0A%3CP%3EIf%20the%20camera%20gets%20too%20hot%2C%20a%20message%20appears%20on%20the%20screen%20indicating%20that%26nbsp%3Bthe%26nbsp%3Bcamera%26nbsp%3Bis%20shutting%20down.%20The%20camera%20stops%20recording%2C%20saves%20your%20video%2C%20disconnects%20from%20the%20GoPro%26nbsp%3BApp%2C%20and%20powers%20off.%3C%2FP%3E%0A%0A%3CP%3EIf%20this%20happens%2C%26nbsp%3Blet%20your%20camera%20sit%20and%20cool%20before%20attempting%20to%20use%20it%20again.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EFor%20extended%20recording%20time%20in%20high-performance%20video%20modes%2C%20capture%20shorter%20video%20clips%20when%20in%20stationary%20use%2C%20and%2For%26nbsp%3Blimit%20your%20use%20of%20features%20that%20increase%20power%20consumption%2C%20such%20as%20the%20GoPro%20App%20or%20BacPac%20accessories.%26nbsp%3BTo%20control%20your%20camera%20remotely%20at%20higher%20temperatures%2C%20use%20the%20GoPro%20remote%20instead%20of%20the%20GoPro%20App.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EYou%20may%20also%26nbsp%3Btake%20the%20battery%20out%20when%20using%20the%20camera%20while%20connected%20to%20a%20power%20source%2C%20as%20this%20can%20contribute%20to%20the%20camera's%20temperature.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-257155%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero6%20Black%20video%20goes%20bad%2C%20sound%20stays%20okay%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-257155%22%20slang%3D%22en-US%22%3E%3CP%3EThanks%20for%20the%20reply.%3C%2FP%3E%3CP%3EI%20don't%20know%20if%20there%20was%20an%20error%20message%20%22in%20real%20time%22%2C%20because%20I%20was%20not%20near%20the%20camera%20at%20that%20moment.%20(I%20was%20operating%20a%20larger%20camera%20from%20elsewhere%20in%20the%20room.)%20%26nbsp%3B%20I%20don't%20think%20the%20GoPro%20glitch%20was%20caused%20by%20overheating%2C%20because%20it%20picked%20up%20again%20within%20a%20very%20few%20minutes%2C%20and%20continued%20through%20the%20end%20of%20the%20show%20-%20total%20of%20about%2040%20minutes.%3C%2FP%3E%3CP%3EI%20had%20removed%20the%20GoPro%20battery%20before%20turning%20the%20camera%20on%20to%20begin%20the%20shoot%20-%20the%20external%20Anker%20was%20the%20only%20power%20supply%20in%20use.%3C%2FP%3E%3CP%3EI%20noticed%20a%20%22battery%20low%22%20w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Tourist
Posts: 6
Accepted Solution

GoPro Hero6 Black video goes bad, sound stays okay

A  month or two ago I bought a GoPro Hero6 Black. (And then about a week later GoPro released the 7 – **bleep**!)

 

During a recording at a school musical show this morning, the first clip the GoPro Hero Black 6 recorded was about 8 minutes long -- instead of the usual 16 -- and at 6 minutes 10 seconds the picture went crazy - changed to a flashing gray screen instead of a video image. The audio kept recording properly.

It went on this way for just under two minutes, then it started a new clip, which lasted the usual 16 minutes, as did the subsequent 6 clips.

VERY fortunately for me, the craziness happened before the show actually started, so we didn't lose any vital footage. But this is obviously not acceptable.

The card is a Sandisk Extreme 128GB.

The camera was powered by an external Anker Powercore 10000.

 

Did I get a bum camera, or is there some known cause for this behavior?


Accepted Solutions
Explorer
Posts: 11,707

Re: GoPro Hero6 Black video goes bad, sound stays okay

You might want to test with a different SD card, just to rule it out. Also, it's a good idea to reinstall the firmware manually if you are experiencing issues.

View solution in original post


All Replies
GoPro
Posts: 9,584

Re: GoPro Hero6 Black video goes bad, sound stays okay

 

Hi @erniet32757

 

Apologies for any troubles caused.

Did you notice if there was any error message on the camera when it happened?

Given that the camera was recording and was connected to a power source, it may have gotten too warm/hot.

If the camera gets too hot, a message appears on the screen indicating that the camera is shutting down. The camera stops recording, saves your video, disconnects from the GoPro App, and powers off.

If this happens, let your camera sit and cool before attempting to use it again.

 

For extended recording time in high-performance video modes, capture shorter video clips when in stationary use, and/or limit your use of features that increase power consumption, such as the GoPro App or BacPac accessories. To control your camera remotely at higher temperatures, use the GoPro remote instead of the GoPro App.

 

You may also take the battery out when using the camera while connected to a power source, as this can contribute to the camera's temperature.

 

Thanks!

Ej

Tourist
Posts: 6

Re: GoPro Hero6 Black video goes bad, sound stays okay

Thanks for the reply.

I don't know if there was an error message "in real time", because I was not near the camera at that moment. (I was operating a larger camera from elsewhere in the room.)   I don't think the GoPro glitch was caused by overheating, because it picked up again within a very few minutes, and continued through the end of the show - total of about 40 minutes.

I had removed the GoPro battery before turning the camera on to begin the shoot - the external Anker was the only power supply in use.

I noticed a "battery low" warning when I went back to the camera. That surprised me, because the external Anker was still almost fully charged.

I wasn't using the GoPro app, unless that refers just to what I did: turn the camera on and start it recording. That is, I wasn't using any app on my iPhone or iPad at the time.

We did a shoot at a different school a week earlier, and didn't run into any GoPro problem there, even though that show was longer than this one.

I sure hope this was a "one-off" problem! Makes me a bit antsy, with another shoot coming up in two weeks.

GoPro
Posts: 9,584

Re: GoPro Hero6 Black video goes bad, sound stays okay

Hi @erniet32757

 

Thank you for all the information shared.

I am not certain as to why the camera behaved that way.

The "battery low" message will not appear if the only power source is the Anker power supply.

If something happened on the power supply (ex. cable was unplugged, power supply ran out of charge), the camera will shut off.

 

I guess we'll just have to check/observe the camera on your next shoot.

Feel free to post back if something comes up.

 

Regards,

Ej

 

Tourist
Posts: 6

Re: GoPro Hero6 Black video goes bad, sound stays okay

Happened again last night.

 

Last night we were recording an 80-minute ballet, and had the GoPro Hero6 Black near the stage, attached to an Anker Powercore 10000. Did not have its internal battery in it, because we'd been advised before that to use the external battery, the internal battery should be removed. The card in the camera was a 128Gig SanDisk Extreme.

When the show was over, I noticed that the GoPro screen had a "low battery" message. In fact, the battery was not low at all - it was (is) still about 85% charged.  (The earlier reply, saying that the "battery low" message will not appear if the only power source is the Anker power supply -- turns out that is not accurate. That message did appear again last night.)

 

The worst news was that when I uploaded the footage to my computer, I discovered that the camera had worked fine for about 40 minutes, and then the picture went black, even though the sound kept recording. The image is nothing but all black, occasionally pulsing to a dark gray. The audio is fine, but the affected footage overall is useless.

This is the the same thing that happened to us at the end of October, which I posted about earlier. In that  shorter show, the camera went black after about 20 minutes, while continuing to record sound.

My conclusion is that the GoPro Hero6 Black is intended only for recording relatively short "action clips", and that it cannot be depended on, for shooting longer material.  I think the documentation and advertising should mention this.

Explorer
Posts: 11,707

Re: GoPro Hero6 Black video goes bad, sound stays okay

You might want to test with a different SD card, just to rule it out. Also, it's a good idea to reinstall the firmware manually if you are experiencing issues.