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01-12-2019 01:45 AM
GoPro Hero5 Shutter Button wont work!
[ New ]Hi. The Shutter button on my GoPro Hero5 wont work when I press it. Tried several times with no success. I think it may have been stuck initially as it was stuck in camera mode and kept on taking pictures repeatedly and saving. Please can someone help me with a solution?
I have done soft reset and hard resets, installed updates and re-formatted the Sandisk SD Cards. Additionally - I tried using my GoPro App to take picture on my phone remotely and this works but the actual shutter button still does not work. I live in the UAE and there appears to be NO service centre for GoPro or anyone who can guide me to to a repairer for GoPro.
Would appreciate your assistance on how to resolve.
Regards
Anesh
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01-12-2019 03:31 PM
Re: GoPro Hero5 Shutter Button wont work!
[ New ]
Hi @aneshm008,
Please contact our customer support team via phone or chat.
They can assist you.
Just prepare a copy of your proof of purchase and serial number.
https://gopro.com/help/ContactUs
Regards,
-Jay