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%3CLINGO-SUB%20id%3D%22lingo-sub-284983%22%20slang%3D%22en-US%22%3EGoPro%20Hero5%20Shutter%20Button%20wont%20work!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-284983%22%20slang%3D%22en-US%22%3E%3CP%3EHi.%20The%20Shutter%20button%20on%20my%20GoPro%20Hero5%20wont%20work%20when%20I%20press%20it.%20Tried%20several%20times%20with%20no%20success.%20I%20think%20it%20may%20have%20been%20stuck%20initially%20as%20it%20was%20stuck%20in%20camera%20mode%20and%20kept%20on%20taking%20pictures%20repeatedly%20and%20saving.%20Please%20can%20someone%20help%20me%20with%20a%20solution%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20done%20soft%20reset%20and%20hard%20resets%2C%20installed%20updates%20and%20re-formatted%20the%20Sandisk%20SD%20Cards.%20Additionally%20-%20I%20tried%20using%20my%20GoPro%20App%20to%20take%20picture%20on%20my%20phone%20remotely%20and%20this%20works%20but%20the%20actual%20shutter%20button%20still%20does%20not%20work.%20I%20live%20in%20the%20UAE%20and%20there%20appears%20to%20be%20NO%20service%20centre%20for%20GoPro%20or%20anyone%20who%20can%20guide%20me%20to%20to%20a%20repairer%20for%20GoPro.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWould%20appreciate%20your%20assistance%20on%20how%20to%20resolve.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ERegards%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAnesh%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-285164%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero5%20Shutter%20Button%20wont%20work!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-285164%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F87253%22%20target%3D%22_blank%22%3E%40aneshm008%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EPlease%20contact%20our%20customer%20support%20team%20via%20phone%20or%20chat.%3C%2FP%3E%0A%0A%3CP%3EThey%20can%20assist%20you.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EJust%20prepare%20a%20copy%20of%20your%20proof%20of%20purchase%20and%20serial%20number.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERegards%2C%3C%2FP%3E%0A%0A%3CP%3E-Jay%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Sightseer
Posts: 1

GoPro Hero5 Shutter Button wont work!

Hi. The Shutter button on my GoPro Hero5 wont work when I press it. Tried several times with no success. I think it may have been stuck initially as it was stuck in camera mode and kept on taking pictures repeatedly and saving. Please can someone help me with a solution?

 

I have done soft reset and hard resets, installed updates and re-formatted the Sandisk SD Cards. Additionally - I tried using my GoPro App to take picture on my phone remotely and this works but the actual shutter button still does not work. I live in the UAE and there appears to be NO service centre for GoPro or anyone who can guide me to to a repairer for GoPro.

 

Would appreciate your assistance on how to resolve.

 

Regards

 

Anesh

GoPro
Posts: 3,505

Re: GoPro Hero5 Shutter Button wont work!

 

Hi @aneshm008,

 

Please contact our customer support team via phone or chat.

They can assist you.

 

Just prepare a copy of your proof of purchase and serial number.

 

https://gopro.com/help/ContactUs

 

Regards,

-Jay