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Tourist
Posts: 3
Accepted Solution

GoPro Hero5 Black cannot startup

Hi Technical support team

 

My GoPro Hero5 black have a problem. Last Wednesday my GoPro display freeze and cannot response anything when i remove a battery and insert again but my GoPro cannot startup. Can you  advise me for solve this a problem, please me know.

 

Detail for my GoPro

CNC ID : C-16551

CMIIT ID : 2016AJ5751

ANATEL : 3202-16-3924 


Accepted Solutions
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GoPro Community Manager
Posts: 7,041

Re: GoPro Hero5 Black cannot startup

If the screen has gone completely black, then you'll want to contact our Support team directly. They can be reached at https://gopro.com/help/ContactUs.

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All Replies
Highlighted
Tourist
Posts: 3

Re: GoPro Hero5 Black cannot startup

Hi Technical support team

 

My GoPro Hero5 black have a problem. Last Wednesday my GoPro display freeze and cannot response anything when i remove a battery and insert again but my GoPro cannot startup. Can you  advise me for solve this a problem, please let me know. How i can claim this unit. 

 

Detail for my GoPro

CNC ID : C-16551

CMIIT ID : 2016AJ5751

ANATEL : 3202-16-3924 

Highlighted
GoPro Community Manager
Posts: 7,041

Re: GoPro Hero5 Black cannot startup

@jaohza - Is the display frozen (a still image on the screen or the on-screen buttons don't work), or has the rear display gone black?

 

Jeff

Highlighted
Tourist
Posts: 3

Re: GoPro Hero5 Black cannot startup

@jefft As your question the image on the screen and the on-screen buttons are both don't works (can't capture and can't change mode, can't operate everything.)

 

 

Highlighted
GoPro Community Manager
Posts: 7,041

Re: GoPro Hero5 Black cannot startup

If the screen has gone completely black, then you'll want to contact our Support team directly. They can be reached at https://gopro.com/help/ContactUs.