GoPro Hero4 Silver not charging [ New ]

[thomasg37312]

Hi there

I own a GoPro Hero4 Silver. From one day to the other it won’t charge. I’ve tried different usb connectors and I’ve had it connected to the computer. I’ve also tried to remove the batteri/sd card and pushed the power on bottom for 10-15 seconds. No results.

Best regards
Thomas Grove

[mariustanya]

Hello, @thomasg37312. It would be best to get in touch with our Support team for assistance on this matter. 

To connect with them, visit https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request. 

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[thomasg37312]

Hi @mariustanya 

Thanks your reply. I talked to our IT Supports at work. They gave me a new USB-cable which I've partial success with regarding charging. Sometimes it works and some times it doesn't.

Best regards
Thomas Grove