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Tourist
Posts: 2

GoPro Hero4 Session Water Leak

I brought my GoPro hero4 session in 2017.That was a amazing camera for me, Really good quility videos and I had many travelling experience with GOPRO!. Aft er 2018 April there were some errors:  heating up,  Not recording like that.

 

First Time I had that experience when I used 64GB Sandisk Ultra SD Card. Sometimes even I couldn't Turn On my camera. and all the videos and photos were corrupted. 

 

After I replace it with original GoPro SD card that was fixed! But sometimes camera won't Turn On.

 

Now I can't even turn on my GOPRO :(

 Before 2 weeks ago I was diving in the sea in SriLanka, the GoPro then shutdown  and didn't turn On. there was some sea water inside the camera and I did everything that is possible to protect my GOPRO. But Now it's not working 

 

Appreciate immediate assistance!

IMG_20180812_104609[1].jpg
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Explorer
Posts: 10,942

Re: GoPro Hero4 Session Water Leak

Once water has entered the camera is extremely important to not charge or attempt to turn on the camera until it is completely dry. Unfortunately, if you did run electricity through the camera while there is moisture in the circuit boards, usually it is unrepairable.

The Session cameras only have one route for water to ingress into the inner circle circuits, and that is through the ports under the media door. The inner circuits of the camera are surrounded by a rubber/silicone shell. If the door is not shut properly or the gasket on the door is compromised (sand, salt, debris, even a hair), then water can get inside.

While I'm sure you thought the door was shut appropriately, there must have been an issue with it not securing properly. You should reach out to the GoPro Support Team so they can help provide you with possible solutions.

If GoPro is unable to assist you, then you can try soaking/cleaning the camera in 91% Isopropyl Alcohol. This is difficult, as you want the battery completely drained (removed if possible on another camera). Make sure you have removed the SD card as well.

Never use SanDisk Ultra, as this is a terrible card.
Tourist
Posts: 2

Re: GoPro Hero4 Session Water Leak

Do you know how to claim warranty?
GoPro
Posts: 7,382

Re: GoPro Hero4 Session Water Leak

Hello @rushon

 

You can contact our Support team through https://gopro.com/help/ContactUs , either by phone or chat. 

 

Thanks, 
Marius