GoPro Hero4 Black Battery problem

[kourakoskillah]

So , I'm charging my GoPro and when I turn it on the battery is empty and within a minute it turns off.
I tried another battery and still the same.So I tried both batteries in my friend's GoPro 4 Silver and both worked perfectly and were full.So my camera has the problem ,can i fix it somehow or is it a hardware problem and I'm doomed?

[ryanv12566]

Hi @kourakoskillah,

It may be best to give our support team a call. They can take a look and see if it is a hardware issue:

https://gopro.com/help/ContactUs

Best,

Ryan

[teixen]

I have the same problem with my hero 4 black

[teixen]

I have been thinking of using the dual charger and the battery should charge because it is not through the camera.

Sorry for Bad English