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Sightseer
Posts: 1
Accepted Solution

GoPro Hero+

Bom dia.

 

   Tenho uma GoPro Hero+, devido a uma queda a caixa estanque quebrou na parte que é acoplada ao bastão de selfie. Levei em uma assitência técnica e eles me informaram não tem a caixa desse modelo para troca, então o pessoal da assistência colou a parte quebrada, porém não aguentou por muito tempo. Já tentei várias assitência e todas me informaram que o modelo da minha camera nao tem a caixa para troca. Gostaria de verificar com vocês se a informação é verdadeira e onde eu posso levar minha camera para que seja consertada?

 

At.


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GoPro
Posts: 20,097

Re: GoPro Hero+

 

Hi @batistat17

 

I am sorry to hear about what happened to your camera. This model has an integrated housing. In situations where a part of the housing is broken/ damaged, we normally look into its warranty options.

 

You may get in touch with our Support Team to see what we can do to extend our help. You can reach them via phone or chat. https://gopro.com/help/ContactUs

 

Thanks!

EJ

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All Replies
Highlighted
GoPro
Posts: 20,097

Re: GoPro Hero+

 

Hi @batistat17

 

I am sorry to hear about what happened to your camera. This model has an integrated housing. In situations where a part of the housing is broken/ damaged, we normally look into its warranty options.

 

You may get in touch with our Support Team to see what we can do to extend our help. You can reach them via phone or chat. https://gopro.com/help/ContactUs

 

Thanks!

EJ