Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-100381%22%20slang%3D%22en-US%22%3EGoPro%20Hero%20update%20failures%20and%20features%20no%20working%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-100381%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20a%20GoPro%20that%20worked%20perfectly%20fine%20for%20a%20few%20months%2C%20I%20went%20a%20couple%20months%20with%20out%20using%20it%20and%20when%20I%20started%20to%20record%20it%20was%20fine%20until%20it%20wouldn't%20stop%20until%20you%20reset%20the%20camera.%20I%20tried%20to%20fix%20this%20by%20updating%20it%20and%20none%20of%20the%20updates%20will%20go%20through.%20The%20camera%20will%20restart%20and%20get%20stuck%20on%20the%20video%20menu%20screen.%20Now%20it%20won't%20even%20take%20pictures%20or%20record%20anything.%20I%20have%20tried%20manually%20updating%20to%20no%20avail%2C%20I%20have%20tried%20upwards%20of%204%20different%20SD%20cards%20also%20without%20any%20results.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20camera%20has%20had%20no%20physical%20damage%20and%20the%20during%20the%20period%20between%20it%20working%20and%20not%20working%20not%20updates%20were%20made%20or%20really%20anything%20done%20to%20the%20camera%20at%20all.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-100381%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-101230%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%20update%20failures%20and%20features%20no%20working%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-101230%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F45815%22%20target%3D%22_blank%22%3E%40jayk6813%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EI%20am%20sorry%20to%20hear%20you%20are%20having%20some%20issues%20with%20that%20camera.%20How%20are%20you%20trying%20to%20update%20the%20camera%3F%20What%20SD%20cards%20have%20you%20tried%3F%20Is%20the%20camera%20always%20freezing%20when%20you%20start%20it%20up%3F%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%2C%3C%2FP%3E%0A%0A%3CP%3ERyan%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-101285%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%20update%20failures%20and%20features%20no%20working%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-101285%22%20slang%3D%22en-US%22%3EI%20have%20tried%20updating%20through%20quik%20connected%20through%20USB.%20I%20have%20manually%20moved%20the%20update%20file%20to%20an%20SD%20and%20put%20it%20in%20the%20camera.%20It'll%20freeze%20when%20turned%20on%20but%20if%20hold%20the%20shutter%20button%20to%20reset%20it%20it%20won't%20freeze%20but%20it%20won't%20record%20anything.%20During%20the%20update%20when%20the%20camera%20resets%20to%20apply%20the%20update%20it%20freezea%20at%20the%20video%20icon.%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 2

GoPro Hero update failures and features no working

I have a GoPro that worked perfectly fine for a few months, I went a couple months with out using it and when I started to record it was fine until it wouldn't stop until you reset the camera. I tried to fix this by updating it and none of the updates will go through. The camera will restart and get stuck on the video menu screen. Now it won't even take pictures or record anything. I have tried manually updating to no avail, I have tried upwards of 4 different SD cards also without any results. 

 

The camera has had no physical damage and the during the period between it working and not working not updates were made or really anything done to the camera at all.

GoPro
Posts: 3,924

Re: GoPro Hero update failures and features no working

Hi @jayk6813,

 

I am sorry to hear you are having some issues with that camera. How are you trying to update the camera? What SD cards have you tried? Is the camera always freezing when you start it up?

 

Best,

Ryan

Tourist
Posts: 2

Re: GoPro Hero update failures and features no working

I have tried updating through quik connected through USB. I have manually moved the update file to an SD and put it in the camera. It'll freeze when turned on but if hold the shutter button to reset it it won't freeze but it won't record anything. During the update when the camera resets to apply the update it freezea at the video icon.