Before placing an order with you for a GoPro Hero (a replacement for a terminally ill Hero5) I asked the person on your helpdesk if the Hero would work with my existing GoPro remote control. She confirmed it would, so I went ahead and placed my order. However, when I came to pairing the two devices this eveing I discovered that it is not possible. Had I been informed correctly at the time I would not have ordered this particular model. As you can imagine I am somewhat annoyed to say the least. Your help would be appreciated. I can provide reference numbers (case number, order, invoice) if required.
