GoPro Hero - unable to pair with remote control

[pongo]

Before placing an order with you for a GoPro Hero (a replacement for a terminally ill Hero5) I asked the person on your helpdesk if the Hero would work with my existing GoPro remote control. She confirmed it would, so I went ahead and placed my order. However, when I came to pairing the two devices this eveing I discovered that it is not possible. Had I been informed correctly at the time I would not have ordered this particular model. As you can imagine I am somewhat annoyed to say the least. Your help would be appreciated. I can provide reference numbers (case number, order, invoice) if required. 

[aragon1006 · Accepted solution]

Hi @pongo

Sorry for any troubles caused.

The HERO(2018) can only be connected with the GoPro app.

It will be best to contact our Support Team regarding this.

As reference you can use the same case number from your interaction last August, 04948770.

You may reach them by phone or chat through https://gopro.com/help/ContactUs

Thanks!

Ej

[aragon1006 · Accepted solution]

Hi @pongo

Sorry for any troubles caused.

The HERO(2018) can only be connected with the GoPro app.

It will be best to contact our Support Team regarding this.

As reference you can use the same case number from your interaction last August, 04948770.

You may reach them by phone or chat through https://gopro.com/help/ContactUs

Thanks!

Ej