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GoPro
Posts: 3,924

Re: GoPro Hero session 5 not turning on/not charging

Hi @boldsand4204,

 

You will need to get in touch with our Support Team directly: https://gopro.com/help/ContactUs

 

Best,

Ryan

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Sightseer
Posts: 1

Re: GoPro Hero session 5 not turning on/not charging

Hey guys,
I had the same issue and yes my GoPro 5S heats up at first. I applied the firmware 2.5 and ran 3 test runs which on the 3rd it died!
I followed everyone’s instructions on this blog and it worked.
Thanks guys!👍🏽
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Sightseer
Posts: 1

Re: GoPro Hero session 5 not turning on/not charging

yeah mine stopped working and i followed the directions in this post and we have a winner.  Whew.  Almost freaked out.  You gotta hold the buttons for 10+ seconds.  I didnt have to remove the sd card tho 

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Sightseer
Posts: 1

Re: GoPro Hero session 5 not turning on/not charging

Holding the back button for 10 seconds and then the record and back botton for ten seconds did the trick for me! Hopefully there is a solution to avoid the gopro shutting down but for now this is the best solution!

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Sightseer
Posts: 1

Re: GoPro Hero session 5 not turning on/not charging

Hell yeah, High Five! Charging again. Thanks!