GoPro Hero session 5 not turning on/not charging [ New ]

[Anonymous]

I'm making steps to return it

[Anonymous]

I'm taking steps to return it in the hands of consumer affairs now

[Anonymous]

I have the exact same issue.  Bought a new session 5 and plug in the charger to charge up.  Felt the unit was warm after a few hours but the charge led never came on.  Could not turn on the unit even though I tried the menu button 10s/ shutter buttons rapid or hold 10s trick with so caed removed etc.  Hugely disappointed to pay a premium to get the latest GoPro vs. it's many cheaper competitors but I can't even turn on the thing after trying for two days, if GoOro tech support won't resolve this in a day, it will lose a fan and a customer, its reputation...etc.  it is hard to believe in this day and age you have such kind of issue when Apple products shipped precharged and ready to go.  

[Anonymous]

You spend all that money on one you'd think they would care but they don't it's a nice paper weight lol dont worry it's on is way back

[Anonymous]

I tried doing this on my camera but its still not working. 

[ryanv12566]

Hi @Anonymous,

If you are still having some issues with that camera our Support Team should be able to help out! https://gopro.com/update/hero6

Best,

Ryan

[Anonymous]

THANK YOU

[Anonymous]

Do you have a preferred warranty repairer in Newcastle so I can have it looked at?