Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-24145%22%20slang%3D%22en-US%22%3EGoPro%20Hero%20session%205%20not%20turning%20on%2Fnot%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-24145%22%20slang%3D%22en-US%22%3E%3CP%3EAfter%20a%20long%2018%20hour%20flight%2C%20my%20hero%205%20session%20was%20stored%20in%20my%20carry%20on%20back%20pack.%20%26nbsp%3BI%20did%20not%20use%20it%20for%202%20days%20and%20the%20battery%20is%20empty.%20%26nbsp%3BAs%20soon%20as%20I%20got%20home%20I%20tried%20charging%20it.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThere%20were%20no%20sign%20of%20red%20light%20indicating%20that%20the%20device%20is%20charging.%20%26nbsp%3BAfter%20a%20few%20seconds%2C%20bottom%20and%20the%20side%20of%20the%20camera%20is%20really%20hot.%20%26nbsp%3BSo%20I%20let%20it%20cool%20down%20for%20a%20couple%20days%2C%20and%20tried%20to%20charge%20or%20turn%20it%20on.%20%26nbsp%3BNo%20indications%20of%20charging%20nor%20turning%20on.%20%26nbsp%3BI%20tried%20resetting%20it%20by%20holding%20down%20the%20record%20and%20menu%20button%2C%20but%20zero%20signs%20of%20life%20on%20the%20device.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20purchased%20GoPro%20Hero%20Session%205%20with%20a%20GoPro%20Hero%205%20Black%203%20months%20ago%20and%20I%20feel%20dissapointed.%20%26nbsp%3BI%20am%20GoPro%20fan%2C%20and%20have%20purchased%20all%20my%20action%20cam%20from%20GoPro.%20%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EPlease%20provide%20me%20some%20solutions%20to%20recover%20my%20dead%20Session%205.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EDino%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-24145%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Session%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-24149%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%20session%205%20not%20turning%20on%2Fnot%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-24149%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20i%20got%20the%20same%20problem.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ETo%20resolve%20I%20had%20to%20let%20my%20GoPro%20charging%20until%20minimum%2040%25%20(even%20if%20becoming%20hot)%20then%20I%20updated%20firmware%20to%201.55.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Enow%20everything%20is%20working%20fine%20battery%20is%20not%20discharging%20anymore%20(I%20check%20everyday%20since%20last%20week).%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Eso%20check%20your%20firmware.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-24547%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%20session%205%20not%20turning%20on%2Fnot%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-24547%22%20slang%3D%22en-US%22%3EThank%20you%20for%20the%20response.%3CBR%20%2F%3E%3CBR%20%2F%3EBut%20currently%2C%20the%20session%205%20wont%20even%20turn%20on.%20The%20temperature%20of%20the%20device%20reach%20to%20the%20level%20that%20its%20very%20hot%20to%20touch.%3CBR%20%2F%3E%3CBR%20%2F%3EI%20dont%20want%20to%20continue%20charging%20it%20due%20to%20safety%20reason%20and%2For%20might%20lead%20to%20a%20serious%20damage%20to%20the%20device.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-31897%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%20session%205%20not%20turning%20on%2Fnot%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-31897%22%20slang%3D%22en-US%22%3E%3CP%3Esame%20situation%2C%20session%205%20gets%20really%20hot%2C%20no%20charging%20LED%2C%20wont%20turn%20on%2C%20make%20any%20beeps%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ECant%20update%20firmware!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESolution%20GoPro%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-32007%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%20session%205%20not%20turning%20on%2Fnot%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-32007%22%20slang%3D%22en-US%22%3E%3CP%3EI%20am%20having%20the%20same%20issue.%20Brand%20new%2C%20turned%20on%20while%20driving%20home%20from%20the%20store%2C%20put%20it%20on%20charger%2C%20now%20nothing.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-32011%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%20session%205%20not%20turning%20on%2Fnot%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-32011%22%20slang%3D%22en-US%22%3E%3CP%3EOK%2C%20after%20some%20further%20searching%20I%20found%20this%20on%20another%20thread%20and%20it%20worked%20for%20me%2C%20%22try%26nbsp%3Bholding%20the%20back%20button%20down%20ten%20full%20seconds%2C%20then%20hold%20the%20back%20button%2C%20while%20pressing%20the%20Shutter%20%26nbsp%3Bfor%20a%20good%20ten%20seconds%2C.%20remove%20sd%20card.%20and%20retry%20the%20buttons.%22%20(ffishycomics)%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-37050%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%20session%205%20not%20turning%20on%2Fnot%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-37050%22%20slang%3D%22en-US%22%3E%3CP%3EThis%20worked%20for%20me%2C%20thank%20you%20so%20much!%20I%20held%20the%20menu%20button%20for%2010%20sec%2C%20then%20continued%20holding%20it%20while%20pressing%20the%20shutter%20button%20quickly%20for%20another%2010%20seconds%20and%20suddenly%20the%20GoPro%20unit%20turned%20on.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-37056%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%20session%205%20not%20turning%20on%2Fnot%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-37056%22%20slang%3D%22en-US%22%3E%3CBLOCKQUOTE%3E%3CHR%20%2F%3E%3Ca%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F21801%22%3E%40benj2017%3C%2Fa%3E%20wrote%3A%3CBR%20%2F%3E%3CP%3EThis%20worked%20for%20me%2C%20thank%20you%20so%20much!%20I%20held%20the%20menu%20button%20for%2010%20sec%2C%20then%20continued%20holding%20it%20while%20pressing%20the%20shutter%20button%20quickly%20for%20another%2010%20seconds%20and%20suddenly%20the%20GoPro%20unit%20turned%20on.%26nbsp%3B%3C%2FP%3E%3CHR%20%2F%3E%3C%2FBLOCKQUOTE%3E%3CP%3EYou're%20welcomed%20guys%20a%20high%20five%20%26nbsp%3B%20please.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-37071%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%20session%205%20not%20turning%20on%2Fnot%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-37071%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20folks%20i%20had%20the%26nbsp%3Bsame%20problem%20here%20i%20had%20a%20go%20hero%205%20session%20%2C%20and%20i%26nbsp%3Btry%20almost%20everthing%2C%20even%20change%20my%20microsd%26nbsp%3B%20card.%20press%20many%20butons%2C%20i%26nbsp%3Btried%20many%20combinations%20od%20all%20stuffs%20and%20read%20lots%20od%20advises%20here.%26nbsp%3Bthe%20only%20solution%20was%20update%20manualy%20my%20firmware%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Efirst%20off%20all%20let%20your%20camera%20cool%20down%20and%20lose%20all%20batery.%20then%20put%20to%20charge%20in%20charge%20wall.%20then%20you%20need%20see%20if%20its%20heating.%20if%20is%20heating%20please%20let%20cool%20down%20and%20try%20again.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E1-%20so%20enter%20in%20site%20of%20go%20pro%2C%20and%20search%20update%20manualy%20you%20will%20register%20your%20camera%20and%20download%20the%20update.%3C%2FP%3E%3CP%3E2-%20unzip%20your%20file%26nbsp%3B%20that%20your%20downloaded%20and%20put%20in%20a%20folder%20named%20UPDATE.%3C%2FP%3E%3CP%3E3%20-%20insert%20your%20micro%20sd%20card%20in%20pc%20(%20just%20microsd%20card)%20format%20your%20microsd%20card.%20and%20put%20the%20folder%20update.%3C%2FP%3E%3CP%3E4-%20your%20camera%20need%20to%20be%20charged%20like%201%20hour%20more%20or%20less%20to%20put%20the%20microsd%20card.%3C%2FP%3E%3CP%3E5-%20you%20shoul%20pay%20atention%20in%20the%20litle%20scream%20need%20apears%20the%20update%202%2F2%20.%20and%20should%20apears%20the%20check%20mark.%20(%20in%20my%20camera%20dont%20apears%20the%20check%20mark%20and%20start%20a%20red%20light%20flashing%20and%20heating%20again%20i%20took%20the%20micro%20sd%20card%20put%20in%20pc%20again%20and%20checked%20if%20the%20files%20was%20modified%20then%20i%20put%20it%20back).%20and%20by%20itself%20works%20again%20very%20well%20and%20i%C2%B4m%20enjoy%20my%20camera.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Ei%20know%20its%20confusing%20my%20explanation%2C%20i%20tryed%20som%20many%20stuffs%26nbsp%3B%20but%20pretty%20much%20like%20this%20i%20have%20done.%20i%20just%20know%20thatits%20good%20always%20format%20your%20sd%20card.%20because%20the%20camera%20has%20a%20kind%20of%20progamation%20to%20prepare%20your%20sd%20card%2C%20and%20if%20the%20camera%20dont%20need%20to%20do%20this%20starts%20to%20heating%2C%20of%20doing%20nothing..%20in%20all%20times%20when%20you%20format%20your%20sd%20card%2C%20you%20kind%20of%20force%20the%20camera%20to%20do%20something%20basicaly.%20And%20works%20the%20charging%20and%20the%20update.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E(another%20tip%20is%20that.%20i%20was%20afraid%20that%20the%20heating%20cand%20damage%20my%20camera%20so%26nbsp%3Bi%20just%20close%20de%26nbsp%3Bcamera%20and%20put%20in%20the%20watter%20and%2C%20cool%20do%26nbsp%3B)%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Ei%20hope%20had%20help%20and%20%26nbsp%3Ball%20of%20you%20get%20your%20cameras%20works%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Ethe%20curiosity%20is%20i%20had%20same%20problem....%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-45656%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%20session%205%20not%20turning%20on%2Fnot%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-45656%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20tried%20almost%20anything%2C%20such%20as%20press%20any%20button.%20I%20have%20also%20tried%20to%20update%20the%20camera%20manually.%20I%20have%20downloaded%20the%20update%20file%2C%20unzipped%20it%20and%20put%20it%20on%20the%20micro%20SD%20card.%20When%20I%20insert%20this%20card%20in%20GoPro%2C%20nothing%20happens.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAny%20Idea%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EBest%20regard%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-45670%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%20session%205%20not%20turning%20on%2Fnot%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-45670%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F26670%22%20target%3D%22_blank%22%3E%40rapidcliff5172%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThis%20solved%20OP's%20issue%2Cmaybe%20it%20will%20solve%20your%20too%3A%3C%2FP%3E%3CP%3E%22try%26nbsp%3Bholding%20the%20back%20button%20down%20ten%20full%20seconds%2C%20then%20hold%20the%20back%20button%2C%20while%20pressing%20the%20Shutter%20%26nbsp%3Bfor%20a%20good%20ten%20seconds%2C.%20remove%20sd%20card.%20and%20retry%20the%20buttons.%22%20(ffishycomics)%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-57161%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%20session%205%20not%20turning%20on%2Fnot%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-57161%22%20slang%3D%22en-US%22%3Ethanks..it%20worked...incredible%20non-deterniniistic%20procedure%20but%20worked...thanks%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-57331%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%20session%205%20not%20turning%20on%2Fnot%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-57331%22%20slang%3D%22en-US%22%3EI%20just%20wanted%20to%20say%20how%20much%20i%20love%20you%20right%20now%20i%20jsut%20got%20my%20gopro%20for%20me%20birthday%202%20days%20ago%20and%20when%20it%20wouldn't%20turn%20on%20i%20flipped%20out!%20thank%20you%20soo%20so%20so%20so%20so%20so%20much!%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-63759%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%20session%205%20not%20turning%20on%2Fnot%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-63759%22%20slang%3D%22en-US%22%3EGot%20the%20GoPro%205%20session%20in%20winter%20used%20it%20once%20put%20it%20alway%20for%20summer%20just%20pulled%20it%20out%20its%20been%20on%20the%20charger%20for%20two%20hours%20now%20no%20red%20light%20tried%20resetting%20it%20nothing%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-64067%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%20session%205%20not%20turning%20on%2Fnot%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-64067%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F38813%22%20target%3D%22_blank%22%3E%40boldsand4204%3C%2FA%3E%20-%20We%20have%20some%20steps%20to%20try%20at%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FSolutions_Troubleshooting%2FHERO5-Session-Will-Not-Power-On%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FSolutions_Troubleshooting%2FHERO5-Session-Will-Not-Power-On%3C%2FA%3E.%20If%20you%20have%20another%20power%20supply%20and%2For%20USB-C%20cable%20you%20can%20try%2C%20that%20would%20be%20a%20good%20first%20step%20to%20see%20if%20those%20might%20be%20the%20issue.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%3C%2FP%3E%0A%0A%3CP%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-64123%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%20session%205%20not%20turning%20on%2Fnot%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-64123%22%20slang%3D%22en-US%22%3EIt's%20brand%20new%20shouldn't%20have%20to%20go%20changing%20cables%20for%20something%20that's%20supposed%20to%20be%20so%20reliable%20I've%20always%20wanted%20one%20and%20have%20never%20been%20so%20disappointed%20in%20my%20life%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-64124%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%20session%205%20not%20turning%20on%2Fnot%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-64124%22%20slang%3D%22en-US%22%3EI'm%20making%20steps%20to%20return%20it%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-64125%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%20session%205%20not%20turning%20on%2Fnot%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-64125%22%20slang%3D%22en-US%22%3EI'm%20taking%20steps%20to%20return%20it%20in%20the%20hands%20of%20consumer%20affairs%20now%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-64382%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%20session%205%20not%20turning%20on%2Fnot%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-64382%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20the%20exact%20same%20issue.%20%26nbsp%3BBought%20a%20new%20session%205%20and%20plug%20in%20the%20charger%20to%20charge%20up.%20%26nbsp%3BFelt%20the%20unit%20was%20warm%20after%20a%20few%20hours%20but%20the%20charge%20led%20never%20came%20on.%20%26nbsp%3BCould%20not%20turn%20on%20the%20unit%20even%20though%20I%20tried%20the%20menu%20button%2010s%2F%20shutter%20buttons%20rapid%20or%20hold%2010s%20trick%20with%20so%20caed%20removed%20etc.%20%26nbsp%3BHugely%20disappointed%20to%20pay%20a%20premium%20to%20get%20the%20latest%20GoPro%20vs.%20it's%20many%20cheaper%20competitors%20but%20I%20can't%20even%20turn%20on%20the%20thing%20after%20trying%20for%20two%20days%2C%20if%20GoOro%20tech%20support%20won't%20resolve%20this%20in%20a%20day%2C%20it%20will%20lose%20a%20fan%20and%20a%20customer%2C%20its%20reputation...etc.%20%26nbsp%3Bit%20is%20hard%20to%20believe%20in%20this%20day%20and%20age%20you%20have%20such%20kind%20of%20issue%20when%20Apple%20products%20shipped%20precharged%20and%20ready%20to%20go.%20%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-64584%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%20session%205%20not%20turning%20on%2Fnot%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-64584%22%20slang%3D%22en-US%22%3EYou%20spend%20all%20that%20money%20on%20one%20you'd%20think%20they%20would%20care%20but%20they%20don't%20it's%20a%20nice%20paper%20weight%20lol%20dont%20worry%20it's%20on%20is%20way%20back%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-76553%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%20session%205%20not%20turning%20on%2Fnot%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-76553%22%20slang%3D%22en-US%22%3E%3CP%3EI%20tried%20doing%20this%20on%20my%20camera%20but%20its%20still%20not%20working.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-79154%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%20session%205%20not%20turning%20on%2Fnot%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-79154%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F43058%22%20target%3D%22_blank%22%3E%40snowyshore1563%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20you%20are%20still%20having%20some%20issues%20with%20that%20camera%20our%20Support%20Team%20should%20be%20able%20to%20help%20out!%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fupdate%2Fhero6%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fupdate%2Fhero6%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%2C%3C%2FP%3E%0A%0A%3CP%3ERyan%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-107549%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%20session%205%20not%20turning%20on%2Fnot%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-107549%22%20slang%3D%22en-US%22%3E%3CP%3ETHANK%20YOU%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-107768%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%20session%205%20not%20turning%20on%2Fnot%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-107768%22%20slang%3D%22en-US%22%3EDo%20you%20have%20a%20preferred%20warranty%20repairer%20in%20Newcastle%20so%20I%20can%20have%20it%20looked%20at%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-108015%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%20session%205%20not%20turning%20on%2Fnot%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-108015%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F38813%22%20target%3D%22_blank%22%3E%40boldsand4204%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EYou%20will%20need%20to%20get%20in%20touch%20with%20our%20Support%20Team%20directly%3A%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%2C%3C%2FP%3E%0A%0A%3CP%3ERyan%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-115659%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%20session%205%20not%20turning%20on%2Fnot%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-115659%22%20slang%3D%22en-US%22%3EHey%20guys%2C%3CBR%20%2F%3EI%20had%20the%20same%20issue%20and%20yes%20my%20GoPro%205S%20heats%20up%20at%20first.%20I%20applied%20the%20firmware%202.5%20and%20ran%203%20test%20runs%20which%20on%20the%203rd%20it%20died!%3CBR%20%2F%3EI%20followed%20everyone%E2%80%99s%20instructions%20on%20this%20blog%20and%20it%20worked.%3CBR%20%2F%3EThanks%20guys!%F0%9F%91%8D%F0%9F%8F%BD%3CBR%20%2F%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-118401%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%20session%205%20not%20turning%20on%2Fnot%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-118401%22%20slang%3D%22en-US%22%3E%3CP%3Eyeah%20mine%20stopped%20working%20and%20i%20followed%20the%20directions%20in%20this%20post%20and%20we%20have%20a%20winner.%20%26nbsp%3BWhew.%20%26nbsp%3BAlmost%20freaked%20out.%20%26nbsp%3BYou%20gotta%20hold%20the%20buttons%20for%2010%2B%20seconds.%20%26nbsp%3BI%20didnt%20have%20to%20remove%20the%20sd%20card%20tho%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-165800%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%20session%205%20not%20turning%20on%2Fnot%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-165800%22%20slang%3D%22en-US%22%3E%3CP%3EHolding%20the%20back%20button%20for%2010%20seconds%20and%20then%20the%20record%20and%20back%20botton%20for%20ten%20seconds%20did%20the%20trick%20for%20me!%20Hopefully%20there%20is%20a%20solution%20to%20avoid%20the%20gopro%20shutting%20down%20but%20for%20now%20this%20is%20the%20best%20solution!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-182241%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%20session%205%20not%20turning%20on%2Fnot%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-182241%22%20slang%3D%22en-US%22%3EHell%20yeah%2C%20High%20Five!%20Charging%20again.%20Thanks!%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 6

Re: GoPro Hero session 5 not turning on/not charging

I'm making steps to return it
Highlighted
Tourist
Posts: 6

Re: GoPro Hero session 5 not turning on/not charging

I'm taking steps to return it in the hands of consumer affairs now
Sightseer
Posts: 1

Re: GoPro Hero session 5 not turning on/not charging

I have the exact same issue.  Bought a new session 5 and plug in the charger to charge up.  Felt the unit was warm after a few hours but the charge led never came on.  Could not turn on the unit even though I tried the menu button 10s/ shutter buttons rapid or hold 10s trick with so caed removed etc.  Hugely disappointed to pay a premium to get the latest GoPro vs. it's many cheaper competitors but I can't even turn on the thing after trying for two days, if GoOro tech support won't resolve this in a day, it will lose a fan and a customer, its reputation...etc.  it is hard to believe in this day and age you have such kind of issue when Apple products shipped precharged and ready to go.  

Tourist
Posts: 6

Re: GoPro Hero session 5 not turning on/not charging

You spend all that money on one you'd think they would care but they don't it's a nice paper weight lol dont worry it's on is way back
Tourist
Posts: 6

Re: GoPro Hero session 5 not turning on/not charging

I tried doing this on my camera but its still not working. 

GoPro
Posts: 3,924

Re: GoPro Hero session 5 not turning on/not charging

Hi @snowyshore1563,

 

If you are still having some issues with that camera our Support Team should be able to help out! https://gopro.com/update/hero6

 

Best,

Ryan

Sightseer
Posts: 1

Re: GoPro Hero session 5 not turning on/not charging

THANK YOU

Tourist
Posts: 6

Re: GoPro Hero session 5 not turning on/not charging

Do you have a preferred warranty repairer in Newcastle so I can have it looked at?