GoPro Hero session 5 not turning on/not charging

[sunnybeach3734]

After a long 18 hour flight, my hero 5 session was stored in my carry on back pack.  I did not use it for 2 days and the battery is empty.  As soon as I got home I tried charging it. 

There were no sign of red light indicating that the device is charging.  After a few seconds, bottom and the side of the camera is really hot.  So I let it cool down for a couple days, and tried to charge or turn it on.  No indications of charging nor turning on.  I tried resetting it by holding down the record and menu button, but zero signs of life on the device.

I purchased GoPro Hero Session 5 with a GoPro Hero 5 Black 3 months ago and I feel dissapointed.  I am GoPro fan, and have purchased all my action cam from GoPro.  

Please provide me some solutions to recover my dead Session 5.

Dino

[jefft · Accepted solution]

@boldsand4204 - We have some steps to try at https://gopro.com/help/articles/Solutions_Troubleshooting/HERO5-Session-Will-Not-Power-On. If you have another power supply and/or USB-C cable you can try, that would be a good first step to see if those might be the issue.

Thanks,

Jeff

[megapike28514]

Hello i got the same problem.

To resolve I had to let my GoPro charging until minimum 40% (even if becoming hot) then I updated firmware to 1.55.

now everything is working fine battery is not discharging anymore (I check everyday since last week).

so check your firmware.

[sunnybeach3734]

Thank you for the response.

But currently, the session 5 wont even turn on. The temperature of the device reach to the level that its very hot to touch.

I dont want to continue charging it due to safety reason and/or might lead to a serious damage to the device.

[mrthrust]

same situation, session 5 gets really hot, no charging LED, wont turn on, make any beeps,

Cant update firmware!

Solution GoPro?

[pswillner]

I am having the same issue. Brand new, turned on while driving home from the store, put it on charger, now nothing.

[pswillner]

OK, after some further searching I found this on another thread and it worked for me, "try holding the back button down ten full seconds, then hold the back button, while pressing the Shutter  for a good ten seconds,. remove sd card. and retry the buttons." (ffishycomics)

[benj2017]

This worked for me, thank you so much! I held the menu button for 10 sec, then continued holding it while pressing the shutter button quickly for another 10 seconds and suddenly the GoPro unit turned on. 

[fishycomics]

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@benj2017 wrote:

This worked for me, thank you so much! I held the menu button for 10 sec, then continued holding it while pressing the shutter button quickly for another 10 seconds and suddenly the GoPro unit turned on. 

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You're welcomed guys a high five   please.