Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Tourist
Posts: 6

Re: GoPro Hero session 5 not turning on/not charging

I'm making steps to return it
Highlighted
Tourist
Posts: 6

Re: GoPro Hero session 5 not turning on/not charging

I'm taking steps to return it in the hands of consumer affairs now
Highlighted
Anonymous
Posts: 0

Re: GoPro Hero session 5 not turning on/not charging

I have the exact same issue.  Bought a new session 5 and plug in the charger to charge up.  Felt the unit was warm after a few hours but the charge led never came on.  Could not turn on the unit even though I tried the menu button 10s/ shutter buttons rapid or hold 10s trick with so caed removed etc.  Hugely disappointed to pay a premium to get the latest GoPro vs. it's many cheaper competitors but I can't even turn on the thing after trying for two days, if GoOro tech support won't resolve this in a day, it will lose a fan and a customer, its reputation...etc.  it is hard to believe in this day and age you have such kind of issue when Apple products shipped precharged and ready to go.  

Highlighted
Tourist
Posts: 6

Re: GoPro Hero session 5 not turning on/not charging

You spend all that money on one you'd think they would care but they don't it's a nice paper weight lol dont worry it's on is way back
Highlighted
Tourist
Posts: 6

Re: GoPro Hero session 5 not turning on/not charging

I tried doing this on my camera but its still not working. 

Highlighted
GoPro
Posts: 3,924

Re: GoPro Hero session 5 not turning on/not charging

Hi @snowyshore1563,

 

If you are still having some issues with that camera our Support Team should be able to help out! https://gopro.com/update/hero6

 

Best,

Ryan

Highlighted
Sightseer
Posts: 1

Re: GoPro Hero session 5 not turning on/not charging

THANK YOU

Highlighted
Tourist
Posts: 6

Re: GoPro Hero session 5 not turning on/not charging

Do you have a preferred warranty repairer in Newcastle so I can have it looked at?