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Tourist
Posts: 2
Accepted Solution

GoPro Hero+ send back for repair

Hi,

I have a GoPro Hero+. The camera doesn’t hold a charge for more then a hour. It’s over heating. Then when I plugged to charge it will not charge up until the next day. Please advise on address, so I can send back for repairs. Kind Regards,
Joe

Accepted Solutions
GoPro
Posts: 10,603

Re: GoPro Hero+ send back for repair

 

Hi @joecreative

 

I am sorry for any troubles caused. What SD card are you using? To clarify is the camera able to last for an hour while recording or is it just on stand by?

 

While it's normal for the camera to get warm while in use it should not be to the point where you can no longer touch it.

 

The following instructions detail the best way to fully charge your camera battery.

  1. Power off the camera and Wi-Fi/GPS/Connections/Voice Command (if applicable).
  2. Disconnect any BacPac accessories (if applicable).
  3. USB wall charger that outputs 5V and 1A. Chargers can be purchased in the GoPro store. Alternatively, you can use a computer USB port:
    • We do not recommend using ports on a peripheral device (USB hub, standalone monitor, etc.). 
    • NOTE: Cameras will take longer to charge via computer USB port. 
    • Desktop Computers: Try to use a port at the rear of the desktop/tower.
    • Laptop Computers: Plug your laptop in (if possible), to ensure that the ports are providing sufficient charge. 
  4. The one or more of the camera's red LED(s) should turn on to indicate that it is charging.
  5. Leave the camera powered off and charging until the front LED has turned off. Once the front LED turns off, the battery is fully charged. This can take up to 4 hours if the computer is used and up to 2 hours if a USB wall charger is used (longer for Fusion).

If it's still the same, please reach out to our Support Team for assistance. https://gopro.com/help/ContactUs

 

Thanks!

Ej

 

 

 

View solution in original post


All Replies
GoPro
Posts: 10,603

Re: GoPro Hero+ send back for repair

 

Hi @joecreative

 

I am sorry for any troubles caused. What SD card are you using? To clarify is the camera able to last for an hour while recording or is it just on stand by?

 

While it's normal for the camera to get warm while in use it should not be to the point where you can no longer touch it.

 

The following instructions detail the best way to fully charge your camera battery.

  1. Power off the camera and Wi-Fi/GPS/Connections/Voice Command (if applicable).
  2. Disconnect any BacPac accessories (if applicable).
  3. USB wall charger that outputs 5V and 1A. Chargers can be purchased in the GoPro store. Alternatively, you can use a computer USB port:
    • We do not recommend using ports on a peripheral device (USB hub, standalone monitor, etc.). 
    • NOTE: Cameras will take longer to charge via computer USB port. 
    • Desktop Computers: Try to use a port at the rear of the desktop/tower.
    • Laptop Computers: Plug your laptop in (if possible), to ensure that the ports are providing sufficient charge. 
  4. The one or more of the camera's red LED(s) should turn on to indicate that it is charging.
  5. Leave the camera powered off and charging until the front LED has turned off. Once the front LED turns off, the battery is fully charged. This can take up to 4 hours if the computer is used and up to 2 hours if a USB wall charger is used (longer for Fusion).

If it's still the same, please reach out to our Support Team for assistance. https://gopro.com/help/ContactUs

 

Thanks!

Ej