GoPro Hero+ not staying on

[mess543]

My GoPro Hero+ will not stay on when a fully formatted SDcard (checked it is compatible) is inserted.

[ryanv12566 · Accepted solution]

Hi @mess543,

It may be best to work with our Support Team on this one. You can get in touch by Phone or Chat: https://gopro.com/help/ContactUs

Best,

Ryan

[jefft]

Does it stay on when the SD card is out? Do you have another SD card you can try to see if it works with another card?

[mess543]

Hello, when i take the SD card out the unit will stay on. yeah i have tried two, i have bought a new SD card which was on the 'compatible' list and formatted as per go pro site but still have the same issue. 

[jefft]

Which SD card are you using?

[mess543]

Hello, the sd card is ... 

SanDisk Extreme PLUS 32GB microSDHC Memory Card + SD Adapter up to 100MB/s, Class 10, U3, V30, A1 

thanks 

[ryanv12566 · Accepted solution]

Hi @mess543,

It may be best to work with our Support Team on this one. You can get in touch by Phone or Chat: https://gopro.com/help/ContactUs

Best,

Ryan