Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-116409%22%20slang%3D%22en-US%22%3EGoPro%20Hero%2B%20not%20staying%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-116409%22%20slang%3D%22en-US%22%3E%3CP%3EMy%20GoPro%20Hero%2B%20will%20not%20stay%20on%20when%20a%20fully%20formatted%20SDcard%20(checked%20it%20is%20compatible)%20is%20inserted.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-116409%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO%2B%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-117258%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%2B%20not%20staying%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-117258%22%20slang%3D%22en-US%22%3E%3CP%3EDoes%20it%20stay%20on%20when%20the%20SD%20card%20is%20out%3F%20Do%20you%20have%20another%20SD%20card%20you%20can%20try%20to%20see%20if%20it%20works%20with%20another%20card%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-118328%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%2B%20not%20staying%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-118328%22%20slang%3D%22en-US%22%3E%3CP%3EHello%2C%20when%20i%20take%20the%20SD%20card%20out%20the%20unit%20will%20stay%20on.%20yeah%20i%20have%20tried%20two%2C%20i%20have%20bought%20a%20new%20SD%20card%20which%20was%20on%20the%20'compatible'%20list%20and%20formatted%20as%20per%20go%20pro%20site%20but%20still%20have%20the%20same%20issue.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-119060%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%2B%20not%20staying%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-119060%22%20slang%3D%22en-US%22%3E%3CP%3EWhich%20SD%20card%20are%20you%20using%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-121993%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%2B%20not%20staying%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-121993%22%20slang%3D%22en-US%22%3E%3CP%3EHello%2C%20the%20sd%20card%20is%20...%26nbsp%3B%3C%2FP%3E%3CP%3ESanDisk%20Extreme%20PLUS%2032GB%20microSDHC%20Memory%20Card%20%2B%20SD%20Adapter%20up%20to%20100MB%2Fs%2C%20Class%2010%2C%20U3%2C%20V30%2C%20A1%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Ethanks%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-122067%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%2B%20not%20staying%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-122067%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F49291%22%20target%3D%22_blank%22%3E%40mess543%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIt%20may%20be%20best%20to%20work%20with%20our%20Support%20Team%20on%20this%20one.%20You%20can%20get%20in%20touch%20by%20Phone%20or%20Chat%3A%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%2C%3C%2FP%3E%0A%0A%3CP%3ERyan%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Highlighted
Tourist
Posts: 3
Accepted Solution

GoPro Hero+ not staying on

My GoPro Hero+ will not stay on when a fully formatted SDcard (checked it is compatible) is inserted.


Accepted Solutions
GoPro
Posts: 3,924

Re: GoPro Hero+ not staying on

Hi @mess543,

 

It may be best to work with our Support Team on this one. You can get in touch by Phone or Chat: https://gopro.com/help/ContactUs

 

Best,

Ryan

View solution in original post


All Replies
GoPro Community Manager
Posts: 5,853

Re: GoPro Hero+ not staying on

Does it stay on when the SD card is out? Do you have another SD card you can try to see if it works with another card?

Tourist
Posts: 3

Re: GoPro Hero+ not staying on

[ Edited ]

Hello, when i take the SD card out the unit will stay on. yeah i have tried two, i have bought a new SD card which was on the 'compatible' list and formatted as per go pro site but still have the same issue. 

GoPro Community Manager
Posts: 5,853

Re: GoPro Hero+ not staying on

Which SD card are you using?

Tourist
Posts: 3

Re: GoPro Hero+ not staying on

Hello, the sd card is ... 

SanDisk Extreme PLUS 32GB microSDHC Memory Card + SD Adapter up to 100MB/s, Class 10, U3, V30, A1 

 

thanks 

GoPro
Posts: 3,924

Re: GoPro Hero+ not staying on

Hi @mess543,

 

It may be best to work with our Support Team on this one. You can get in touch by Phone or Chat: https://gopro.com/help/ContactUs

 

Best,

Ryan