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Sightseer
Posts: 1

GoPro Hero+ mount broke

[ New ]

I have had my GoPro Hero+ for maybe a couple of years now. Love it!

This afternoon, the mount broke. No impact and I didn't notice any cracks or anything unusual before this happened.

I think the camera cannot be removed from the water-proof casing, cuz it is integrated.

What are my options? The camera works fine, but without the mount on the case, it is practically useless.

Pls advise.

gphplus.jpg

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GoPro
Posts: 14,088

Re: GoPro Hero+ mount broke

[ New ]

Hi @bikergeek,

Sorry to hear about what happened. HERO+ camera has a built-in waterproof housing. Thus, the housing cannot be removed and individually replaced.

However, we definitely want to help as best as we can to get you up and running again. Please let our Support team know so they can look into options for you. You may reach them by phone or chat through https://gopro.com/help/ContactUs .

Kind Regards,

Ann

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All Replies
GoPro
Posts: 14,088

Re: GoPro Hero+ mount broke

[ New ]

Hi @bikergeek,

Sorry to hear about what happened. HERO+ camera has a built-in waterproof housing. Thus, the housing cannot be removed and individually replaced.

However, we definitely want to help as best as we can to get you up and running again. Please let our Support team know so they can look into options for you. You may reach them by phone or chat through https://gopro.com/help/ContactUs .

Kind Regards,

Ann