Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-375131%22%20slang%3D%22de-DE%22%3EGoPro%20Hero%20is%20not%20working%20anymore.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-375131%22%20slang%3D%22de-DE%22%3E%3CP%3EDear%20Ladies%20and%20Gentlemen%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20GoPro%20HERO4%20silver%20(No.%20in%20Bat.-Pack%3A%20C312112%20and%205798472)%20can%20no%20longer%20be%20switched%20on%2C%20no%20button%20reacts.%20When%20inserting%20a%20full%20battery%2C%20it%20shines%20in%20front%20of%20constantly%20blue%20and%20more%20is%20not.%20It%20also%20gets%20really%20warm%20after%20a%20while.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThank%20you%20for%20your%20feedback%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EFriendly%20greetings%20from%20Switzerland%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIvo%20Jirousek%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-375131%22%20slang%3D%22de-DE%22%3E%3CLINGO-LABEL%3EHERO4%20Silver%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-376342%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%20geht%20nicht%20mehr.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-376342%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F113692%22%20target%3D%22_blank%22%3E%40ijir%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EPlease%20try%20the%20steps%20on%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fsolutions_troubleshooting%2FHERO4-Camera-Will-Not-Power-On%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3EHERO4%26nbsp%3BCamera%20Will%20Not%26nbsp%3BPower%26nbsp%3BOn%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3ELet%20us%20know%20how%20it%20goes.%3CBR%20%2F%3E%20You%20may%20also%20reach%20out%20to%20our%20Support%20Team%20for%20assistance%20through%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%20%26nbsp%3B%20%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-380169%22%20slang%3D%22de-DE%22%3ERe%3A%20GoPro%20Hero%20is%20not%20working%20anymore.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-380169%22%20slang%3D%22de-DE%22%3E%3CP%3EHello%20Ej%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThank%20you%2C%20but%20I%20know%20this%20page%20on%20tryed%20everything%2C%20still%20if%20battery%20is%20in%20the%20light%20and%20nothing%20more%20is%20working.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EGreetings%20IJ%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Highlighted
Sightseer
Posts: 2

GoPro Hero geht nicht mehr.

Sehr geehrte Damen und Herren

 

Die GoPro HERO4 silver (Nr. im Bat.-Pack: C312112 und 5798472) lässt sich nicht mehr einschalten, kein Knopf reagiert mehr. Bei Einsetzen eines vollen Akku leuchtet sie vorne andauerend blau und mehr geht nicht. Zudem wird sie nach einer Zeit ordentlich warm.

 

Danke für eine Rückmeldung

 

Freundliche Grüsse aus der Schweiz

 

Ivo Jirousek

GoPro
Posts: 8,932

Re: GoPro Hero geht nicht mehr.

Hi @ijir

 

Please try the steps on HERO4 Camera Will Not Power On

Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs    

 

Thanks!

Ej

Sightseer
Posts: 2

Re: GoPro Hero geht nicht mehr.

Hello Ej

 

Thank's, but I know this page an tryed everything, still if Akku is in the light is blue and nothing more is working.

 

Greetings IJ

GoPro
Posts: 8,932

Re: GoPro Hero geht nicht mehr.

Thanks for trying @ijir

The next step is to reach out to our Support Team.

Let them know of the troubleshooting steps taken.

https://gopro.com/help/ContactUs

 

Regards,

Ej