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%3CLINGO-SUB%20id%3D%22lingo-sub-195740%22%20slang%3D%22en-US%22%3EGoPro%20Hero%20corrupting%20files%2C%20importing%20as%20jpg%20and%20won't%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-195740%22%20slang%3D%22en-US%22%3EHi%2CFor%20quite%20some%20time%20now%20I%20have%20ended%20up%20losing%20valuable%20memories%20due%20to%20this%20persistent%20issue.When%20I%20record%20videos%20and%20burst%20pictures%20on%20my%20Hero%2C%20they%20automatically%20import%20to%20Quik%20as%20.jpg%20files%20which%20it%20says%20are%20corrupt%20or%20damaged%20and%20can't%20read%20them.%20I've%20tried%20to%20use%20VLC%20to%20play%20them%20but%20that%20can't%20do%20it%20either.I've%20just%20tried%20to%20update%20the%20software%20on%20the%20GoPro%20but%20it%20came%20up%20with%20an%20error%20saying%20the%20firmware%20update%20for%20this%20Hero%20could%20not%20be%20completed%20and%20advising%20me%20to%20contact%20customer%20support%20for%20help.I%20am%20not%20very%20technical%20minded%20in%20terms%20of%20cameras%20and%20specs%20etc%20but%20have%20ran%20out%20of%20ideas%20of%20how%20to%20see%20my%20memories!Somebody%20please%20help!Many%20thanks%2CH%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-195740%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-195748%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%20corrupting%20files%2C%20importing%20as%20jpg%20and%20won't%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-195748%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F64779%22%20target%3D%22_blank%22%3E%40harryt520%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EI%20am%20sorry%20for%20any%20troubles%20caused.%20Let's%20see%20what%20needs%20to%20be%20done%20to%20get%20this%20addressed.%20Are%20you%20using%20the%20HERO(2018)%3F%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHow%20did%20you%20do%20the%26nbsp%3Bupdate%20on%20the%20camera%2C%20is%20it%20via%20the%20app%20or%20was%20it%20a%20manual%20software%20update%3F%20Also%2C%20what%20kind%20of%20SD%20card%20are%20you%20using%3F%20In%20most%20cases%20file%20corruption%20is%20related%20to%20the%20SD%20card.%26nbsp%3BTo%20consistently%20achieve%20the%20best%20results%20with%20your%20GoPro%20camera%20it%20is%20important%20to%20select%20microSD%20cards%20that%20are%20known%20to%20work%20well%20with%20your%20camera.%20Here%20is%20a%20list%20of%20recommended%20SD%20cards.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EFeel%20free%20to%20post%20back%20on%20this%20thread.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERegards%2C%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-195759%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%20corrupting%20files%2C%20importing%20as%20jpg%20and%20won't%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-195759%22%20slang%3D%22en-US%22%3EHi%20Ej%2CI'm%20using%20the%20Hero%20from%202014.GoPro%20Quik%20promoted%20me%20to%20update%20the%20camera%20software%20so%20I%20clicked%20update%20on%20their%20application%20and%20that%20was%20what%20was%20running%20the%20update%20for%20it%20which%20eventually%20came%20to%20a%20stop%20and%20said%20the%20firmware%20couldn't%20be%20updated.%20The%20SD%20card%20is%20the%20recommended%20SanDisk%20Extreme%2032GB%20which%20used%20to%20work%20fine%20when%20I%20first%20got%20the%20camera%20and%20there%20is%20plenty%20of%20storage%20space%20on%20it.I%20noticed%20that%20quite%20some%20time%20ago%20I%20plugged%20my%20Hero%20into%20my%20friends%20Mac%20to%20view%20some%20footage%20we%20recorded%20that%20day%20on%20GoPro%20Studio%20and%20from%20that%20point%20onwards%20I've%20always%20had%20issues%20seeing%20any%20files%20and%20them%20being%20corrupted%20or%20damaged.The%20most%20recent%20videos%20I%20filmed%20were%20underwater%20ones%20of%20baby%20dolphins%20so%20I%20really%20hope%20they're%20not%20lost!Thanks%20for%20responding%20and%20any%20further%20assistance%20would%20be%20greatly%20appreciated.Cheers%2CH%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-195776%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%20corrupting%20files%2C%20importing%20as%20jpg%20and%20won't%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-195776%22%20slang%3D%22en-US%22%3EUpdate%3AI%20was%20using%20a%20Mac%20to%20try%20to%20import%20and%20view%20the%20files%20previously%20but%20I%20have%20just%20tried%20to%20do%20the%20same%20on%20a%20Windows%20laptop%20and%20I%20get%20an%20error%20message%20saying%20the%20file%20type%20or%20codec%20that%20was%20used%20to%20compress%20the%20file%20might%20not%20be%20supported.I%20remember%20I've%20seen%20this%20codec%20mentioned%20before%20and%20have%20no%20idea%20what%20it%20is%20-%20maybe%20this%20could%20be%20something%20to%20do%20with%20the%20problem%3F%3CBR%20%2F%3E%3CBR%20%2F%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-196323%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%20corrupting%20files%2C%20importing%20as%20jpg%20and%20won't%20update%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-196323%22%20slang%3D%22en-US%22%3E%3CP%3E%3Ca%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F64779%22%3E%40harryt520%3C%2Fa%3E%20-%20Since%20it%20sounds%20like%20the%20firmware%20on%20the%20camera%20did%20not%20install%20completely%2C%20let's%20start%20by%20addressing%20that.%20An%20incomplete%20firmware%20install%20can%20result%20is%20issues%20like%20you're%20seeing.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThe%20best%20option%20is%20going%20to%20be%20doing%20a%20manual%20update.%20Instructions%20for%20doing%20a%20manual%20update%20are%20at%20the%20bottom%20of%20the%20page%20at%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fupdate%2Fhero%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fupdate%2Fhero%3C%2FA%3E.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ENext%2C%20move%20all%20of%20the%20content%20from%20the%20SD%20card%20off%20of%20the%20card%20and%20save%20it%20to%20your%20computer.%20Once%20that's%20done%2C%20reinsert%20the%20SD%20card%20into%20the%20camera%20and%20reformat%20the%20SD%20card%20within%20the%20camera.%20Note%20that%20reformatting%20will%20erase%20the%20content%20on%20the%20SD%20card%2C%20so%20be%20sure%20to%20save%20that%20content%20to%20your%20computer%20before%20formatting.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EPlease%20try%20these%20steps%20and%20see%20if%20it%20resolves%20the%20issue.%20If%20not%2C%20please%20let%20us%20know.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%3C%2FP%3E%0A%0A%3CP%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Tourist
Posts: 5
Accepted Solution

GoPro Hero corrupting files, importing as jpg and won't update

Hi,

For quite some time now I have ended up losing valuable memories due to this persistent issue.

When I record videos and burst pictures on my Hero, they automatically import to Quik as .jpg files which it says are corrupt or damaged and can't read them. I've tried to use VLC to play them but that can't do it either.

I've just tried to update the software on the GoPro but it came up with an error saying the firmware update for this Hero could not be completed and advising me to contact customer support for help.

I am not very technical minded in terms of cameras and specs etc but have ran out of ideas of how to see my memories!

Somebody please help!

Many thanks,
H

Accepted Solutions
GoPro Community Manager
Posts: 5,863

Re: GoPro Hero corrupting files, importing as jpg and won't update

@harryt520 - Since it sounds like the firmware on the camera did not install completely, let's start by addressing that. An incomplete firmware install can result is issues like you're seeing.

 

The best option is going to be doing a manual update. Instructions for doing a manual update are at the bottom of the page at https://gopro.com/update/hero.

 

Next, move all of the content from the SD card off of the card and save it to your computer. Once that's done, reinsert the SD card into the camera and reformat the SD card within the camera. Note that reformatting will erase the content on the SD card, so be sure to save that content to your computer before formatting.

 

Please try these steps and see if it resolves the issue. If not, please let us know.

 

Thanks,

Jeff

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All Replies
GoPro
Posts: 10,651

Re: GoPro Hero corrupting files, importing as jpg and won't update

 

Hi @harryt520

 

I am sorry for any troubles caused. Let's see what needs to be done to get this addressed. Are you using the HERO(2018)?

 

How did you do the update on the camera, is it via the app or was it a manual software update? Also, what kind of SD card are you using? In most cases file corruption is related to the SD card. To consistently achieve the best results with your GoPro camera it is important to select microSD cards that are known to work well with your camera. Here is a list of recommended SD cards.

 

Feel free to post back on this thread.

 

Regards,

Ej

 

Tourist
Posts: 5

Re: GoPro Hero corrupting files, importing as jpg and won't update

Hi Ej,

I'm using the Hero from 2014.

GoPro Quik promoted me to update the camera software so I clicked update on their application and that was what was running the update for it which eventually came to a stop and said the firmware couldn't be updated. The SD card is the recommended SanDisk Extreme 32GB which used to work fine when I first got the camera and there is plenty of storage space on it.

I noticed that quite some time ago I plugged my Hero into my friends Mac to view some footage we recorded that day on GoPro Studio and from that point onwards I've always had issues seeing any files and them being corrupted or damaged.

The most recent videos I filmed were underwater ones of baby dolphins so I really hope they're not lost!

Thanks for responding and any further assistance would be greatly appreciated.

Cheers,
H
Tourist
Posts: 5

Re: GoPro Hero corrupting files, importing as jpg and won't update

Update:
I was using a Mac to try to import and view the files previously but I have just tried to do the same on a Windows laptop and I get an error message saying the file type or codec that was used to compress the file might not be supported.

I remember I've seen this codec mentioned before and have no idea what it is - maybe this could be something to do with the problem?

GoPro Community Manager
Posts: 5,863

Re: GoPro Hero corrupting files, importing as jpg and won't update

@harryt520 - Since it sounds like the firmware on the camera did not install completely, let's start by addressing that. An incomplete firmware install can result is issues like you're seeing.

 

The best option is going to be doing a manual update. Instructions for doing a manual update are at the bottom of the page at https://gopro.com/update/hero.

 

Next, move all of the content from the SD card off of the card and save it to your computer. Once that's done, reinsert the SD card into the camera and reformat the SD card within the camera. Note that reformatting will erase the content on the SD card, so be sure to save that content to your computer before formatting.

 

Please try these steps and see if it resolves the issue. If not, please let us know.

 

Thanks,

Jeff

Tourist
Posts: 5

Re: GoPro Hero corrupting files, importing as jpg and won't update

Hi Jeff,

Thanks for your advice it certainly sounds promising!

My only issue here is that when I clicked update on Quik it started but couldn't finish the update, so on my SD card which I plugged into finder, it shows the UPDATE folder there but with no contents and I don't have any permissions enabled to delete or modify the file at all but because it's on the SD card it won't let me drop the manual UPDATE folder on to the card.

If I move all my files onto my computer as a corrupt state, will I be able to move them back to the camera after being formatted and updated and reimport them and be able to view them at that point?

Thanks!
H
Tourist
Posts: 5

Re: GoPro Hero corrupting files, importing as jpg and won't update

I tried copying all the files to my computer but it stopped half way and said that some of the files can't be read and thus quit importing. I would really like my files back before formatting the SD card.
Highlighted
GoPro Community Manager
Posts: 5,863

Re: GoPro Hero corrupting files, importing as jpg and won't update

If the files are corrupted, then Quik will not be able to import them. You can still move them onto your computer by inserting the SD card into your computer using an adapter and pulling the files over directly from the SD card. You don't use Quik to do this. You just move the files over like you would if they were any files on a USB drive.

 

Once the files are moved over, they can be moved back onto the SD card.

 

I'm not sure why you're not able to move the Update folder and its contents over to the SD card during the manual update process. Is there a protection on the SD card itself that prevents it from getting any updates or edits? If so, try removing that restriction. If you can't, then there may be an issue with that specific SD card.