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Tourist
Posts: 3

GoPro Hero Session not fully resetting and connecting to app

 My hero session was connected to the app and after a app update it lost connection to the app and wouldn't reconnect. So I went on and tried resetting the camera and redownloading the app to find that the camera wouldn't go into pairing mode. How do i fix this problem?

Backpacker
Posts: 1,447

Re: GoPro Hero Session not fully resetting and connecting to app

Hey @coolriver6245 Sorry to hear about that!

So you said you reset the camera, that's a good start.

have you reset the wifi settings? And forgot the camera on your wifi settings on your phone also?

And give it a try after. 

Tourist
Posts: 3

Re: GoPro Hero Session not fully resetting and connecting to app

Ok thank you I have reset the wifi settings is there any way to reset the camera to factory setting without the phone being connected?

 

GoPro
Posts: 8,135

Re: GoPro Hero Session not fully resetting and connecting to app

Hello @coolriver6245

 

Camera Reset is available only when your camera is connected to the GoPro remote control. 

 

Thanks, 
Marius

Adventurer
Posts: 9,704

Re: GoPro Hero Session not fully resetting and connecting to app

yes.  back mode on, press  back mode till you see exit. long press shutter,  that shoul prompt to factory reset

Tourist
Posts: 3

Re: GoPro Hero Session not fully resetting and connecting to app

@fishycomics @mariustanya

 

Ok thank you both i will factory reset it now thank you both again