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Sightseer
Posts: 1
Accepted Solution

GoPro Hero Session - burst photos are not recognised

I have a GoPro hero session and have no problems with the video and single photo function. However when I take burst photos, they never appear on the GoPro app, or when plugged into a computer. What's wrong???

Accepted Solutions
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GoPro
Posts: 19,775

Re: GoPro Hero Session - burst photos are not recognised

 

Hi @haribo159

 

What SD card are you using? Is your camera running on the latest firmware?

I have tested a HERO Session camera using the burst photo option and was able to view the files via the GoPro app.

Save the files you need before proceeding with the reset/format

 

Factory Reset

  1. With your camera off, press the Menu button to turn on the status screen.
  2. Press the Menu button repeatedly until you get to Exit Menu.
  3. Press and hold Shutter button for 8 seconds.
  4. Press the Menu button to move to Yes, then press the Shutter button to select it.

NOTE: This resets camera defaults, date/time, camera username/password, and unregisters the device from your GoPro Plus account.

 

If it's still the same, you may try to format the SD card.

I hope this helps.

 

Thanks!

Ej

 

 

View solution in original post


All Replies
Highlighted
GoPro
Posts: 19,775

Re: GoPro Hero Session - burst photos are not recognised

 

Hi @haribo159

 

What SD card are you using? Is your camera running on the latest firmware?

I have tested a HERO Session camera using the burst photo option and was able to view the files via the GoPro app.

Save the files you need before proceeding with the reset/format

 

Factory Reset

  1. With your camera off, press the Menu button to turn on the status screen.
  2. Press the Menu button repeatedly until you get to Exit Menu.
  3. Press and hold Shutter button for 8 seconds.
  4. Press the Menu button to move to Yes, then press the Shutter button to select it.

NOTE: This resets camera defaults, date/time, camera username/password, and unregisters the device from your GoPro Plus account.

 

If it's still the same, you may try to format the SD card.

I hope this helps.

 

Thanks!

Ej