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Sightseer
Posts: 3

GoPro Hero Session 5

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Bought my Gopro Hero Session 5 about 8 months ago at an airport in one of my business trips.  Charged it before a beach trip and once I got to the beach the GoPro didnt turn on.  Since then, the Gopro doesnt charge, doesnt turn on, doesnt connect with my laptop either.  I live in Panama and dont know where to take the Gopro.  Does Gopro have a customer service email so I can get directly in touch with them?


Accepted Solutions
GoPro
Posts: 10,949

Re: GoPro Hero Session 5

[ New ]

Sorry to hear about the trouble, @skafati. The power issue in the camera is correlated to either the charging fault, USB-C cable, battery problem, or the camera itself. Here are some troubleshooting suggestions that will help resolve this issue: https://gopro.com/help/articles/solutions_troubleshooting/HERO5-Session-Will-Not-Power-On

 

If the issue persists, our Support team will be able to assist you with the next steps. You may reach them by phone or chat

View solution in original post


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Explorer
Posts: 13,027

Re: GoPro Hero Session 5

[ New ]
you can set up a chat or phone call using this page https://gopro.com/help/ContactUs
Adventurer
Posts: 13,522

Re: GoPro Hero Session 5

[ New ]

Since the camera was bought months ago, you are only under a warranty repair,, they will replace the camera as long as you have your paperwork in hand, you can  call  or chat with gopro. 

 

You can try a 30 second back mode button press, see if the camera wakes up, I tehn charge  it I check it after 15 plus minutes and again try a 30 second back mode press..  feel the camera is it warm that is a sign it is accepting the port usb cable.  I call gopro and  get an RMA. a replacement.  you cancheck out hte photo  shows what to do, good luck


FISH 

 

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Sightseer
Posts: 3

Re: GoPro Hero Session 5

[ New ]
Hi, can’t get an answer from them.... Does GoPro have a direct customer service email?
Sightseer
Posts: 3

Re: GoPro Hero Session 5

[ New ]
Thanks for the advice, but it didn’t work. The camera doesn’t seem to be getting any charge at all and doesn’t even get warm.
Adventurer
Posts: 13,522

Re: GoPro Hero Session 5

[ New ]

Yes GoPro has an email,  the name and gopro.com, they desabled email   to the public.  In order to  email you must  create a case number with a rep.

Adventurer
Posts: 13,522

Re: GoPro Hero Session 5

[ New ]

I press on the back mode 30 plus, and see if it awakes the camera if I  did not say that, if it is still cold and cables and chargers changed the nteh camera is  faulty.

GoPro
Posts: 10,949

Re: GoPro Hero Session 5

[ New ]

Sorry to hear about the trouble, @skafati. The power issue in the camera is correlated to either the charging fault, USB-C cable, battery problem, or the camera itself. Here are some troubleshooting suggestions that will help resolve this issue: https://gopro.com/help/articles/solutions_troubleshooting/HERO5-Session-Will-Not-Power-On

 

If the issue persists, our Support team will be able to assist you with the next steps. You may reach them by phone or chat