GoPro Hero Session 5 [ New ]

[skafati]

Bought my Gopro Hero Session 5 about 8 months ago at an airport in one of my business trips.  Charged it before a beach trip and once I got to the beach the GoPro didnt turn on.  Since then, the Gopro doesnt charge, doesnt turn on, doesnt connect with my laptop either.  I live in Panama and dont know where to take the Gopro.  Does Gopro have a customer service email so I can get directly in touch with them?

[aenriquez · Accepted solution]

Sorry to hear about the trouble, @skafati. The power issue in the camera is correlated to either the charging fault, USB-C cable, battery problem, or the camera itself. Here are some troubleshooting suggestions that will help resolve this issue: https://gopro.com/help/articles/solutions_troubleshooting/HERO5-Session-Will-Not-Power-On

If the issue persists, our Support team will be able to assist you with the next steps. You may reach them by phone or chat. 

[danielr15]

you can set up a chat or phone call using this page https://gopro.com/help/ContactUs

[fishycomics]

Since the camera was bought months ago, you are only under a warranty repair,, they will replace the camera as long as you have your paperwork in hand, you can  call  or chat with gopro. 

You can try a 30 second back mode button press, see if the camera wakes up, I tehn charge  it I check it after 15 plus minutes and again try a 30 second back mode press..  feel the camera is it warm that is a sign it is accepting the port usb cable.  I call gopro and  get an RMA. a replacement.  you cancheck out hte photo  shows what to do, good luck

FISH 

[skafati]

Hi, can’t get an answer from them.... Does GoPro have a direct customer service email?

[skafati]

Thanks for the advice, but it didn’t work. The camera doesn’t seem to be getting any charge at all and doesn’t even get warm.

[fishycomics]

Yes GoPro has an email,  the name and gopro.com, they desabled email   to the public.  In order to  email you must  create a case number with a rep.

[fishycomics]

I press on the back mode 30 plus, and see if it awakes the camera if I  did not say that, if it is still cold and cables and chargers changed the nteh camera is  faulty.

[aenriquez · Accepted solution]

Sorry to hear about the trouble, @skafati. The power issue in the camera is correlated to either the charging fault, USB-C cable, battery problem, or the camera itself. Here are some troubleshooting suggestions that will help resolve this issue: https://gopro.com/help/articles/solutions_troubleshooting/HERO5-Session-Will-Not-Power-On

If the issue persists, our Support team will be able to assist you with the next steps. You may reach them by phone or chat.