11-14-2018 06:26 PM
Need your experties and help here..
My Hero + LCD doesnt turn ON anymore. It happen so suddenly, after I charge my gopro and try to record a video, the screen turns in all white so when I saw it in a few seconds coz it doesnt turn into a normal screen. I turned it OFF. Now here comes the problem, when I tried to turn it back ON, the screen nor the gopro doesnt turn ON. The screen even the red led which supposedly will lit up when turned ON doesnt happen anymore. I already press and hold the POWER Button for 10 secs, but still it didnt give any result. It seems that the gopro is really did. I already tried some help tips I read in this forum and watch some videos showing some tips but still my hero + lcd doesnt turn on, I even tried the tips on the tech support provided by gopro.
All of those tips doesnt give any good result. I even also tried the tips to reformat the SD Card but still it doesnt turn ON. Im already run out of ideas on what to do now. Maybe some of you here have an idea on this. Hope you can help me guys. I really feel saddened on what happen on my gopro, weve been together for 3 years already and already shared a lot of good memories.
Thanks in advance and I hope i can get a good feedback and reply on this. And hoping Hero + LCD will be fix soon. *feeling positive* :)
11-15-2018 10:39 AM
Please remove the camera's microSD card and disconnect any USB cable that might be attached to the camera.
Then, follow these troubleshooting steps:
- Please press and hold the Power/Mode button on the front of the camera for about 10 seconds, then release it. This acts as a rest and in most cases, this makes your camera power ON again if the battery has a charge.
- If the camera doesn't power ON, let's try charging the battery. Please use the supplied GoPro USB cable to connect your camera to a USB port directly on your computer or to a USB wall charger that outputs 5V and 1A. Once it's connected, you should see a red LED light up on the front of your camera within no more than a couple of minutes. If you do not see a red LED illuminate on the front of your camera, please try pressing and holding the Power/Mode button for 10 seconds while it is still connected to the USB cable. If the camera still doesn't power ON, please try these same steps using a different USB cable and USB port or charger.
- When the camera is connected to the USB cable and USB port or charger, you should see the red LED light up on the front of the camera. This indicates that your camera is charging the battery. With the front red LED lit up, your camera should reach a full charge in 2 hours if connected to a wall charger that outputs 5V and 1A. If connected to your computer's USB port, it may take up to 4 hours to reach a full charge. Once the red LED shuts off, your camera's battery has reached a full charge
If the camera still wont power on, please reach out to our Support Team to move forward with this concern.
They are available via phone or chat.
11-21-2018 09:53 PM
Thanks for your response.
I already done following your steps/guide but still it doesnt give me a good result. My Hero + LCD still wont turn ON. Is there any other way to fix this? or the only thing left is to contact the help support on the link you provided?