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Tourist
Posts: 2

GoPro Hero 9 screen not responding

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I recently got the latest update (v1.5) and since then the touch screen has been unresponsive and not displaying anything other than the picture view.
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GoPro
Posts: 12,613

Re: GoPro Hero 9 screen not responding

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@fleetstar74843, make sure that a recommended SD card is used for your camera. 
 
You may also reinstall the firmware update of the camera as it can also help correct any errors with the current software installation. Using an SD card adapter, connect your microSD card to your computer and follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229 

 
Additionally, performing a factory reset in the camera may help.

 

Let us know how it goes.

Tourist
Posts: 2

Re: GoPro Hero 9 screen not responding

[ New ]

Thank you! I ended up asking through a live chat and received a return label and RMA form to return it for a replacement.