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Tourist
Posts: 5

GoPro Hero 9 can't not turn on // off

[ New ]

Hi, I had been bought this gopro around half year,

But it cant not Turn on normnally , scene 2 month ago

it will go only black screen and nothing, sometime is work sometimes dont.

can anyone please helpe to tell  how to fix the problem ??

Thank you




Garnet 

螢幕截圖 2021-05-30 下午4.46.45.png
Tourist
Posts: 5

Re: GoPro Hero 9 can't not turn on // off

[ New ]

Sometime font screen is on but nothing

螢幕截圖 2021-05-30 下午4.46.56.png
Tourist
Posts: 5

Re: GoPro Hero 9 can't not turn on // off

[ New ]
Update
Today I cannot turn on the gopro anymore, sometimes the front screen is on , but nothing,
I have been try 3 batteries, all is not working
I can not go to the main screen
Please help, I need to work with this after one week 🥲🥲🥲
Backpacker
Posts: 8,234

Re: GoPro Hero 9 can't not turn on // off

[ New ]

Have you tried manually updating the firmware?

Tourist
Posts: 5

Re: GoPro Hero 9 can't not turn on // off

[ New ]
No, because the back screen doesn’t show anything ,
Tourist
Posts: 5

Re: GoPro Hero 9 can't not turn on // off

[ New ]
Even if there is a chance to turn on the power, the screen on the back is black. I can't get any instructions. But most of the time both screens are black.
GoPro
Posts: 21,087

Re: GoPro Hero 9 can't not turn on // off

[ New ]

Hello, @garnetchu. We recommend doing a manual firmware update. This should work even without the screen working. The steps under Manual Update here will guide you.