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Posts: 13,531

Re: GoPro Hero 9 black beeps lots and then stops recording

[ New ]

@myriamb3268, it may also help to fully format (not quick) the SD card on a computer. (NOTE: Reformatting the SD card will delete all data off of the card, so be sure that you save any videos or pictures you want to keep on your computer before reformatting the SD card.)

If the issue persists after going through all the suggested troubleshooting steps, our Support team will be able to assist you further in resolving this. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

Tourist
Posts: 117

Re: GoPro Hero 9 black beeps lots and then stops recording

[ New ]

@aenriquez wrote:

@myriamb3268, it may also help to fully format (not quick) the SD card on a computer. (NOTE: Reformatting the SD card will delete all data off of the card, so be sure that you save any videos or pictures you want to keep on your computer before reformatting the SD card.)

If the issue persists after going through all the suggested troubleshooting steps, our Support team will be able to assist you further in resolving this. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.


Strange, normally support always advices to format the SD cards IN CAMERA?! But I've tried that all, even with a special formating program on PC, to no avail.

GoPro
Posts: 26,335

Re: GoPro Hero 9 black beeps lots and then stops recording

[ New ]

Hi @myriamb3268

 

The best path forward is to reach out to Support.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

Please have your camera's serial number and proof of purchase ready.

 

Thanks!

Ej

Tourist
Posts: 117

Re: GoPro Hero 9 black beeps lots and then stops recording

[ New ]

Will do after my other problem regarding the popping sound is solved. This card error doesn't happen frequently, the sound issue is every recording.

 

Thanks!