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Sightseer
Posts: 1

GoPro Hero 9 LCD Stripes?

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It seems to be a hardware issue, but there are bands across the screen that are kind of annoying. I've restarted and updated the GoPro multiple times to no avail. There's also some burn in.
IMG_20210508_213548.jpg
GoPro
Posts: 14,947

Re: GoPro Hero 9 LCD Stripes?

[ New ]

@bluedawn1143, please try to manually reinstall the camera's firmware as it can also help correct any errors with the current software installation. Using an SD card adapter, connect your microSD card to your computer and follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229 

 
Additionally, performing a factory reset in the camera may help.

 

If the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you further in resolving this. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.