Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see if it is on our Update page.
Cameras
Reply
Hiker
Posts: 24

GoPro Hero 9: Corrupted Video Issue?!

[ New ]

Hello. Today I went to record various protests in my city, and the last video I did (thankfully it happened only on the last one), happened to have been completely corrupted for some reason! Look at how it looks in this video... I start to regret buying this camera, it literally cost me half my money and it has so much issues since I've got it... it is really not professional at all...

 

https://youtu.be/c0iTIeiNTbo

Hiker
Posts: 24

Re: GoPro Hero 9: Corrupted Video Issue?!

[ New ]

UP! On the YouTube video it looks like just a compression issue, too, but i can assure you that the raw file looked even worse on my computer's players :/ If it happened even once, I'm scared it's gonna happen again and I'm gonna lose some footage long-term, help please!

Nomad
Posts: 45

Re: GoPro Hero 9: Corrupted Video Issue?!

[ New ]

FWIW, I had a similar issue after upgrading camera to firmware 1.22. And with multi-chaptered recordings after they were merged by GoPro into single file. Upgrading to fw 1.5 solved that problem for me but be warned, fw 1.5 has introduces new problems (for me it was SD ERR problem).

GoPro
Posts: 15,698

Re: GoPro Hero 9: Corrupted Video Issue?!

[ New ]

@xhatz, sorry to hear about the trouble. We'd like to gather a few more details. Do you get the same results when you playback the video directly through your GoPro?

What's the microSD card brand and capacity. Was it also part of the camera bundle purchase? 

Do you experience the issue on specific video resolution settings or camera modes only? 

GoPro
Posts: 15,698

Re: GoPro Hero 9: Corrupted Video Issue?!

[ New ]

@macnuts, we'd like to gather a few more details as we look further into the issue you're currently experiencing with the camera. Please provide us the following: 

  • Camera model and its firmware version installed. 
  • MicroSD card brand and capacity. Was it also part of the camera bundle purchase? 

 

When does the SD error occur (i.e. onset, out-of-the-box, after formatting, after 1 video, etc.)? Does it happen on specific video resolution settings or camera modes only? 

 

If the problem just started to happen recently, we'd like to know any recent changes made or took place (firmware update, SD card brand change, hardware reset, RMA, etc.). 

 

In addition, have you been able to format the SD card through your GoPro camera? Can it be formatted on a different device or has been formatted prior to use? 

 

Try formatting the SD card. (NOTE: Reformatting the SD card will delete all data off of the card, so be sure that you save any videos or pictures you want to keep on your computer before reformatting the SD card.) 

Tourist
Posts: 6

Re: GoPro Hero 9: Corrupted Video Issue?!

[ New ]

I've had the exact same problem, all my clips filmed came up as corrupt.

 

I thought it was the SD card so I switched to another card, whilst the clips were now playable they were still off. Showing a weird clip duration and crashing macbook. Not sure if that's relevant but the attached pic is from a 2 minute clip?

 

 

20210128_222921.jpg
GoPro
Posts: 15,698

Re: GoPro Hero 9: Corrupted Video Issue?!

[ New ]

@boldsurf0773, could you provide us more details about your experience with the issue? Please refer to the questions I've previously posted.

Also, have you been able to format your SD card prior to use? (NOTE: Reformatting the SD card will delete all data off of the card, so be sure that you save any videos or pictures you want to keep on your computer before reformatting the SD card.) 

Nomad
Posts: 45

Re: GoPro Hero 9: Corrupted Video Issue?!

[ New ]

@aenriquez 
Let's not hijack this thread with SD card problems. If you are interested in my SD card problems please check https://community.gopro.com/t5/Cameras/gopro-9-sd-card-error-quot/m-p/929378#/M188302 thread instead. But read that thread from the beginning, not just the last post only (there are only 12 posts till now).

Backpacker
Posts: 8,234

Re: GoPro Hero 9: Corrupted Video Issue?!

[ New ]

First of all the video on youtube has been run through a video editor, so it's impossible to say whether the issue is being caused by the camera or by your computer.

 

The GoPro's lowest resolution is 1080P yet your clips was uploaded at 720P, this and the renaming of the file suggests that you ran it through a video editor first.  If you have a codec issue on your PC this would affect both the edited compressed video and the playback of the original file.

 

 

Hiker
Posts: 24

Re: GoPro Hero 9: Corrupted Video Issue?!

[ New ]

The initial video was also corrupted. I am not that dumb that I would complain about an encoded YouTube video... Smiley Frustrated

Backpacker
Posts: 8,234

Re: GoPro Hero 9: Corrupted Video Issue?!

[ New ]

If the original video is corrupt (the actual raw video, not edited) does it also play back corrupt on the camera?  Can you also upload the original raw clip to google drive and post the link here?

 

Also, what SD card are you using (regardless of what other people's opinions may be, it does make a difference).

Hiker
Posts: 24

Re: GoPro Hero 9: Corrupted Video Issue?!

[ New ]
Hello! Sadly I don't have the video anymore I think, and on the camera playback, I remember it having similar issues too, but not the same as on the video (but at the same time stamps though). As for the SD card, it was the one that was shipped with the camera. Thank you!
Sightseer
Posts: 1

Re: GoPro Hero 9: Corrupted Video Issue?!

[ New ]

I just had this same issue with my new Hero9 and the SD card that came with it.  My first time using the camera.  Out of the 6 videos that I took, 2 were corrupted.  One showed corrupted on the actual gopro.  The other became corrupted after trying to edit a clip using the GoPro app.

 

I have reformed the card and am going to see if that solves the issue.