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Tourist
Posts: 2

GoPro Hero 9 Battery

[ New ]

My GoPro Hero 9 cannot be powered on if battery has been plugged in the camera.  

 

My GoPro Hero 9 can only be powered on with USB charger and without a battery.  After the camera was turned on, I tried to insert battery but my two official GoPro batteries also could not be recognized and charged. My camera shows no battery. 

 

 I tried to update the camera's firmware, but:

  1. it cannot be updated via IOS App.  The App shows that my camera’s battery does not have sufficient power.
  2. it cannot be updated manually. My camera shows I need to plug in battery.
GoPro
Posts: 32,042

Re: GoPro Hero 9 Battery

[ New ]

Hi @keithh021

 

While the camera(with battery) is plugged in press and hold the Mode button for 10-15 seconds.

Let us know how it goes.


If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs
Please have your camera's serial number and proof of purchase ready.
 

Thanks!

Ej

Tourist
Posts: 2

Re: GoPro Hero 9 Battery

[ New ]

I cannot reach out to your Support Team through https://gopro.com/help/ContactUs.  Your website only should me "Sorry, all agents are helping other customers right now. Please try again later."   Any other methods?

GoPro
Posts: 32,042

Re: GoPro Hero 9 Battery

[ New ]

Hi @keithh021

 

We see that Support was able to attend to your case yesterday.

If you have further questions about your case, you may follow up with them through https://gopro.com/help/ContactUs

 

Thanks!

Ej