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Tourist
Posts: 6

GoPro Hero 8 black LCD Screen Cracked

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Hi My gopro screen cracked after I accidentally dropped it. Is there any repair services offered by go pro. The screen all works fine. The touch screen still works. Just the glass is smashed.

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GoPro
Posts: 12,501

Re: GoPro Hero 8 black LCD Screen Cracked

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@visnu32, If you contact our Support team, they will be able to look into options for you. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

Tourist
Posts: 6

Re: GoPro Hero 8 black LCD Screen Cracked

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I tried both methods to contact but was unable to reach. When I tried the chat popped up but blank. The call method no one contacted me back. Is there any other way you can help me out. Thanks.

GoPro
Posts: 18,381

Re: GoPro Hero 8 black LCD Screen Cracked

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Hello, @visnu32. A case number should have been given when you opted for a callback. May we have the case number? We will be able to follow up with Support using the case number. Thanks!

Tourist
Posts: 6

Re: GoPro Hero 8 black LCD Screen Cracked

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Yes I wqs provided with a case number. I lost track on it. I ll refer back to you once I find it. Thank you for the prominent reply
Tourist
Posts: 6

Re: GoPro Hero 8 black LCD Screen Cracked

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Yes Just tried contacting again via chat or call but unable to reach. My new case number is 07842719.
GoPro
Posts: 24,419

Re: GoPro Hero 8 black LCD Screen Cracked

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Hello @visnu32

 

Sorry for any trouble caused.

We have checked the case and see that we have tried to reach out a couple of times but was not able to get through.

Kindly log another request and make sure that the number entered is correct.

You may also try initiating a chat session.

Let us know how it goes. Changing the region to US-English should also help.


Thanks!

Ej

 

Tourist
Posts: 6

Re: GoPro Hero 8 black LCD Screen Cracked

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I tried initiating a chat session but it always Pops up ends with a blank white screen....