12-28-2020 05:46 AM
GoPro Hero 8 Media Module Not Recognised but works on an identical GoPro.[ New ]
Hi. I had purchased a GoPro Hero 8 this year and then also purchased the Media Module. I have not been able to use the Media Module as the GoPro Hero 8 does not recognise it. I have tried factory resets, software updates and followed guidance but nothing has worked. This Christmas I have also purchased another GoPro Hero 8 for another family member, we then tried the Media Module out on this recently purchased GoPro Hero 8 and it works correctly. I would therefore like to request a replacement GoPro Hero 8 Black so I can use my Media Module now I have confirmed it is my GoPro that is faulty not the Media Module. I'm writing this message in the forums as the support page is not working. I am a member of the GoPro Plus.
12-28-2020 08:02 AM
Re: GoPro Hero 8 Media Module Not Recognised but works on an identical GoPro.[ New ]
Well since this is a public support forum, there's no one here that's going to be able to help you. Admins will just tell you to contact customer support.
If you have a GoPro Plus account, make sure you log into your account first and then contact customer support.