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Nomad
Posts: 4,969

Re: GoPro Hero 8 Charging Question

[ New ]

It's more than likely your battery needs to be calibrated by charging it as much as it will charge and then depleting the battery to 0%.  This needs to be done a number of times.  

 

Also, what firmware version is your camera running?

Tourist
Posts: 8

Re: GoPro Hero 8 Charging Question

[ New ]

Should I do that today? Keep running it to 0% and recharging it?

 

I am on version HD8.01.0160.00

Nomad
Posts: 4,969

Re: GoPro Hero 8 Charging Question

[ New ]

I would perform a manual update of your camera just in case there was a firmware issue, a manual update will also help ensure that's it's running correctly.

Tourist
Posts: 8

Re: GoPro Hero 8 Charging Question

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I did that before any of this as I knew that might fix it. It updated correctly so I don't think that is the issue
Hiker
Posts: 106

Re: GoPro Hero 8 Charging Question

[ New ]
Try a new battery?
Tourist
Posts: 8

Re: GoPro Hero 8 Charging Question

[ New ]

Both batteries do the exact same thing

GoPro
Posts: 10,956

Re: GoPro Hero 8 Charging Question

[ New ]

@peppywater521, if the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives. When you get a hold of them, let them know about the troubleshooting steps already taken for any information that they may need.