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Tourist
Posts: 4

GoPro Hero 8 Black connection issues both iPhone and PC

[ New ]

Hello,

 

 

I am having trouble accessing my media on both my iPhone and Windows PC. I have downloaded GoPro Quik on both devices.

 

On iPhone:

-Can connect to camera but can't preview or view media

Troubleshooting steps: powered off/on gopro and iPhone, removed sdcard, removed battery

 

On Windows:

-New device sound chimes as camera is detected

-camera is not shown on GoPro Quik software

-Windows Explorer doesn't show media available.

 

 

On Camera:

front lcd has usb logo

rear lcd has usb connection shown

 

SDCard:

connect it to pc using memory card adapter

able to see media and files

device shown in windows explorer

 

 

Ive tried resetting the gopro to Factory Reset, renamed the gopro to something else, same issue.

GoPro
Posts: 26,335

Re: GoPro Hero 8 Black connection issues both iPhone and PC

[ New ]

Hi @nojoda

 

Thank you for the details provided.

Do you have the camera set to MTP? Check out the steps on Camera is not Recognized when Plugged into a Computer USB Port

Also, please note that while some functions of cameras may work with Quik for desktop, we have not provided any updates to the program prior to HERO8 and therefore we are unable to determine what features will work, what won't, and what consistency you may get with HERO8 and newer models.

 

Regarding the app connection, please try changing the Wi-FI Band. See Connectivity Issues: 5GHz vs. 2.4GHz

Let us know how it goes.

 

Thanks!

Ej

Tourist
Posts: 4

Re: GoPro Hero 8 Black connection issues both iPhone and PC

[ New ]

GoPro Hero 8 Black and newest version of IOS was the issue. Same camera used with an iPhone 6 max on an older version of iOS works without an issue.

 

Problem is the compatibility between latest ios and iphone with gopro hero 8 black

GoPro
Posts: 26,335

Re: GoPro Hero 8 Black connection issues both iPhone and PC

[ New ]

Hi @nojoda

 

We have recently released an update for the GoPro Quik app on iOS.

Can you please check what version you have?

 

Thanks!

Ej

Tourist
Posts: 4

Re: GoPro Hero 8 Black connection issues both iPhone and PC

[ New ]
8.6.1 (5223)
065B7724-9C61-4282-95C0-1FCD391B1B41.png
GoPro
Posts: 26,335

Re: GoPro Hero 8 Black connection issues both iPhone and PC

[ New ]

Hi @nojoda

 

We'll have this checked with the team.

If you haven't yet, can you please check if changing the camera's Wi-Fi Band will make a difference?

Go to Preferences>Connections> Wi-Fi Band


Thanks!

Ej

Tourist
Posts: 4

Re: GoPro Hero 8 Black connection issues both iPhone and PC

[ New ]
I reached out to chat support and they said it’s a known issue.
Hero 8 and new iOS won’t allow connect to media or camera preview through the app.
Works with Hero 9 without an issue.

Very discouraging since I was excited about using the GoPro. I accidentally damaged the rear screen as well and wasn’t offered a replacement.
GoPro
Posts: 26,335

Re: GoPro Hero 8 Black connection issues both iPhone and PC

[ New ]

Hi @nojoda

 

Do you still have the case number from the last time you have reached out?

There shouldn't be any issues connecting a HERO8 Black to the GoPro Quik app.

Would you mind sharing a screen capture/recording while attempting to pair the camera?

 

Accidental damages are not covered under the standard warranty.

Do you happen to have a GoPro Subscription?

 

Thanks!

Ej