Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Nomad
Posts: 39

GoPro Hero 8 Black Losing 2nd half of file after 5:20 Bug (video included)

[ New ]

I am able to replicate this pretty much everytime.   Shoot in 4k 100mbps with quickcapture.  You will see the gopro loses all video info after 5:20.  

 

This only seems to happen when quickcapture is being used.  

 

https://streamable.com/smdg8

Nomad
Posts: 39

Re: GoPro Hero 8 Black Losing 2nd half of file after 5:20 Bug (video included)

[ New ]

UPDATE: Bug is still occuring regardless if quicktime is being used or not.    

 

Can any1 else comment and run tests on their unit?  

 

Start a 4k recording on a freshly formatted sd card at 100mbps.   Stop the recording around the 8:00 mark.  

Nomad
Posts: 39

Re: GoPro Hero 8 Black Losing 2nd half of file after 5:20 Bug (video included)

[ New ]
Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube.
Backpacker
Posts: 1,107

Re: GoPro Hero 8 Black Losing 2nd half of file after 5:20 Bug (video included)

[ New ]

hi,

5:20 is the chunk in 4K 100MBps gopro saves.

 

I've just recorded 9:20 min without issue, 5:20+4:00

4K 25fps SuperView Hypersmooth on, bitrate high.

 

card : 

SANDISK EXTREME microSDXC 256 GB A2 C10 V30 UHS-I U3 Mobile sdsqxa1-256g-gn6ma

 

your settings?

 

 

the one from the list https://gopro.com/help/articles/block/microSD-Card-Considerations

Capture.JPG

 

in gopro.jpg

 

on_gopro_mobile.jpg

 

 

just me,

robert

Backpacker
Posts: 1,107

Re: GoPro Hero 8 Black Losing 2nd half of file after 5:20 Bug (video included)

[ New ]

another test 19:12

 

4K 4:3 25fps hypersmooth on, wide, high bitrate

 

Capture1.JPG

1912.jpg

 

robert

Backpacker
Posts: 1,107

Re: GoPro Hero 8 Black Losing 2nd half of file after 5:20 Bug (video included)

[ New ]

 

and let's summarize:

 

firmware 1.20

sdcard: SANDISK EXTREME microSDXC 256 GB A2 C10 V30 UHS-I U3 Mobile sdsqxa1-256g-gn6ma

 

4K 25fps SuperView Hypersmooth on, bitrate high - 9:20

4K 4:3 25fps hypersmooth on, wide, high bitrate - 19:12

4K 50 fps, Wide, Hypersmooth on, bitrate high - 8:47

 

works for me

 

maybe the card makes the difference....

 

0847.jpg

 

 

0847_on_mobile.jpg
Hiker
Posts: 42

Re: GoPro Hero 8 Black Losing 2nd half of file after 5:20 Bug (video included)

[ New ]

I too had this problem. I can confirm that shooting 8 minutes at 4K 4:30 100 bits works fine if not using QuikCapture - the files are recorded and divided into two files properly. For my uses I'll just avoid QuikCapture until GoPro addresses this in firmware. Which I hope they will do, as this bug renders QuikCapture dangerous, i.e., unusuable for 4K.

Nomad
Posts: 39

Re: GoPro Hero 8 Black Losing 2nd half of file after 5:20 Bug (video included)

[ New ]

Thanks for the tests rob.  May I ask you to try 1 more test (in 4k 30p wide) and stop the recording around the 7:40 mark. Additionally do this on a freshly formatted sd card

 

 

 

I am using this card which should have 0 issues. 

I contacted gopro support and they opened up a case in regards.   

Ill let every1 know what the outcome is.  

 

https://shop.westerndigital.com/products/memory-cards/sandisk-extreme-pro-uhs-ii-microsd#SDSQXPJ-064...

Nomad
Posts: 39

Re: GoPro Hero 8 Black Losing 2nd half of file after 5:20 Bug (video included)

[ New ]
I to thought it would only happen when using quick-capture. A couple more tests proved that wrong as well.
Nomad
Posts: 39

Re: GoPro Hero 8 Black Losing 2nd half of file after 5:20 Bug (video included)

[ New ]

Anyway my settings are 4k 30p highbitrate and hypersmooth off.    Stop the recording around th 7:40 mark and you should see the issue. 

Hiker
Posts: 42

Re: GoPro Hero 8 Black Losing 2nd half of file after 5:20 Bug (video included)

[ New ]

Sorry, I tried your settings and recorded for exactly 7:40 (not in QuikCapture) and the files were saved properly - two files of 3.9 and 1.7 GB.

 

I repeated the test with the same camera settings but using QuikCapture and got the same results - everything normal, two files were saved, 4 GB and 1.9 GB (I was recording an active TV screen this time hence the bigger files).

 

Are you long-pressing when you start QuikCapture? I know, dumb question, but just to eliminate the possibility that your camera was making a timelapse.

Backpacker
Posts: 1,107

Re: GoPro Hero 8 Black Losing 2nd half of file after 5:20 Bug (video included)

[ New ]

hi,

 

made 4K 4:3 many tests using quick  from 6 to 13 min each... works.

 

I forgot to ask you guys...did you update the firmware manually?

meaning: using a microSD card on which you copy the UPDATE folder that contains three files.

 

from desktop browser:

https://gopro.com/en/us/update/hero8-black

and follow the manual upgrade link

https://gopro.com/en/us/support/product-update/register-camera

 

the serial number write it down from GoPro menu: About....not need to read it inside camera.

 

use a fresh formated microSD card.

 

 

 

Backpacker
Posts: 1,107

Re: GoPro Hero 8 Black Losing 2nd half of file after 5:20 Bug (video included)

[ New ]

my thoughts here:

 

could be a microSD card at the limit. 

or a software bug.

or something was not installed (firmware upgrade) as it should.

 

when using quick capture, at the end, when push stop, camera have to do:

- write the last bits in the file.

- make the power off cycle.

could be something here...

 

but again, on mine does not happen.... this is why I rather pinpoint to the microSD cards o

 

 

here is the 7:40 min 4K 4:3 high rate (100mbps)  ..... two chunks, one 5:19 (3.9GB) one 2:20 (1.7GB)...you can check the rates, duration below:

 

0740.JPG

 

 

hope this helps,

robert

Hiker
Posts: 42

Re: GoPro Hero 8 Black Losing 2nd half of file after 5:20 Bug (video included)

[ New ]

With my tests I was careful to give the camera time to do its thing after stopping the video, maybe that's a factor (not pressing other options before the file is saved). ?

Backpacker
Posts: 1,107

Re: GoPro Hero 8 Black Losing 2nd half of file after 5:20 Bug (video included)

[ New ]


 

Are you long-pressing when you start QuikCapture? I know, dumb question, but just to eliminate the possibility that your camera was making a timelapse.


 

 

aha!.... good!...I wasn't aware about the long press that starts TimeLapse.... nice feature....Thank you!

 

and.... I press short the start button for video.

 

robert

Hiker
Posts: 42

Re: GoPro Hero 8 Black Losing 2nd half of file after 5:20 Bug (video included)

[ New ]

Right, I had to laugh when I long-pressed and couldn't figure out why I'd gotten a "stunning" timelapse of shoes on a boot porch.

Backpacker
Posts: 1,107

Re: GoPro Hero 8 Black Losing 2nd half of file after 5:20 Bug (video included)

[ New ]

@runbei wrote:

With my tests I was careful to give the camera time to do its thing after stopping the video, maybe that's a factor (not pressing other options before the file is saved). ?


 

what do you mean?

 

I do not think you are doing something wrong....camera should follow his own sequence of saving, closing files, power off.... and not listen to other commands till this is done.

 

 

 

Nomad
Posts: 39

Re: GoPro Hero 8 Black Losing 2nd half of file after 5:20 Bug (video included)

[ New ]
Runbei. are you/were you using the sd card provided by gopro when the you lost the footage? Or were you using a different card?
Hiker
Posts: 42

Re: GoPro Hero 8 Black Losing 2nd half of file after 5:20 Bug (video included)

[ New ]

I was using the SD card provided by GoPro. After all the other tests I've done I'm pretty sure the loss of footage was due to some kind of user error (mine). I might not have given the Hero 8 enough time to save both files, or I might have done a long press to start the recording (recording a timelapse instead of straight footage). ??? At any rate, all the other tests worked fine.

Nomad
Posts: 39

Re: GoPro Hero 8 Black Losing 2nd half of file after 5:20 Bug (video included)

[ New ]
Yes I'm trying to reproduce it now and I can't but there's something definitely fishy going on with this firmware that needs to be addressed.
Nomad
Posts: 39

Re: GoPro Hero 8 Black Losing 2nd half of file after 5:20 Bug (video included)

[ New ]
I did "reset" the camera back to defaults and it hasn't happened since. Ill be sure to report back if it occurs again. Never had this happen on my hero 7. 😭