09-07-2019 06:39 PM
@dapperap, thanks for reaching out. Ensure that the SD card isn't inserted between the SD card slot and the battery. Doing so can put pressure on the back of the touch display.
If this isn't the case and the rear LCD touch screen display on your HERO7 Black still appears black, you can try to perform a manual update through the instructions here: https://gopro.com/help/articles/how_to/software-update-instructions-for-hero7-cameras
Let us know how it works for you.
09-22-2019 01:11 PM
Hello, @dapperap. The SD card might have been inserted between the SD card slot and the battery which put pressure on the back of the touch display.
In this case, let our Support team continue to help you. Contact them by phone or chat through https://gopro.com/help/ContactUs so they can assist you with the next steps.