Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-382111%22%20slang%3D%22en-US%22%3EGoPro%20Hero%207%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-382111%22%20slang%3D%22en-US%22%3EMy%20GoPro%207%20screen%20does%20not%20turn%20on.%20The%20camera%20does%20just%20not%20the%20screen%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-382111%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-382178%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%207%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-382178%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F115992%22%20target%3D%22_blank%22%3E%40dapperap%3C%2FA%3E%2C%20thanks%20for%20reaching%20out.%26nbsp%3BEnsure%20that%20the%20SD%20card%20isn't%20inserted%20between%20the%20SD%20card%20slot%20and%20the%20battery.%20Doing%20so%20can%20put%20pressure%20on%20the%20back%20of%20the%20touch%20display.%26nbsp%3B%3CBR%20%2F%3E%20%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20this%20isn't%20the%20case%20and%20the%20rear%20LCD%20touch%20screen%20display%20on%20your%20HERO7%26nbsp%3BBlack%20still%20appears%20black%2C%20you%20can%20try%20to%20perform%20a%20manual%20update%20through%20the%20instructions%20here%3A%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fhow_to%2Fsoftware-update-instructions-for-hero7-cameras%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fhow_to%2Fsoftware-update-instructions-for-hero7-cameras%3C%2FA%3E%3CBR%20%2F%3E%20%3CBR%20%2F%3E%20Let%20us%20know%20how%20it%20works%20for%20you.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 2

GoPro Hero 7

My GoPro 7 screen does not turn on. The camera does just not the screen
GoPro
Posts: 3,053

Re: GoPro Hero 7

@dapperap, thanks for reaching out. Ensure that the SD card isn't inserted between the SD card slot and the battery. Doing so can put pressure on the back of the touch display. 
 

If this isn't the case and the rear LCD touch screen display on your HERO7 Black still appears black, you can try to perform a manual update through the instructions here: https://gopro.com/help/articles/how_to/software-update-instructions-for-hero7-cameras

Let us know how it works for you.

Sightseer
Posts: 2

Re: GoPro Hero 7

Hi so I did do the update but the touch display still doesn’t turn on. It turned off when I dropped the micro sd card into the actual camera when the battery wasn’t inside.
GoPro
Posts: 8,205

Re: GoPro Hero 7

Hello, @dapperap. The SD card might have been inserted between the SD card slot and the battery which put pressure on the back of the touch display. 

 

In this case, let our Support team continue to help you. Contact them by phone or chat through https://gopro.com/help/ContactUs so they can assist you with the next steps.