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Tourist
Posts: 2

GoPro Hero 7 white Ligando e Desligando Sozinha

[ New ]

Minha GoPro Hero 7 white, liga sozinha, começa a gravar videos salva e desliga sozinha.

Já Atualizei e o problema permanece.

Preciso de Ajuda!


Accepted Solutions
GoPro
Posts: 20,799

Re: GoPro Hero 7 white Ligando e Desligando Sozinha

[ New ]

This is odd, @epicbluff64802. By any chance, is your camera connected or paired with a mobile device through the GoPro App? If not, manually update the camera firmware following the steps below: 

  1. Go to the Update page and choose your HERO7 camera.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system. 

Make sure that the camera is fully charged and that the SD card is formatted prior to the update process. After the manual update, rest the camera to factory default through the steps below: 

  1. From the main screen, swipe down.
  2. Tap Preferences > Reset > Factory Reset > Confirm Reset

Let us know how it goes. Thanks!

 

View solution in original post


All Replies
Adventurer
Posts: 14,255

Re: GoPro Hero 7 white Ligando e Desligando Sozinha

[ New ]

QUick capture is htat what you are using pressing hte shutter gets exactly that,    

Tourist
Posts: 2

Re: GoPro Hero 7 white Ligando e Desligando Sozinha

[ New ]

+ ela faz isso sozinha sem eu apertar ou mexer na câmera, ela liga grava e desliga sozinha.

GoPro
Posts: 20,799

Re: GoPro Hero 7 white Ligando e Desligando Sozinha

[ New ]

This is odd, @epicbluff64802. By any chance, is your camera connected or paired with a mobile device through the GoPro App? If not, manually update the camera firmware following the steps below: 

  1. Go to the Update page and choose your HERO7 camera.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system. 

Make sure that the camera is fully charged and that the SD card is formatted prior to the update process. After the manual update, rest the camera to factory default through the steps below: 

  1. From the main screen, swipe down.
  2. Tap Preferences > Reset > Factory Reset > Confirm Reset

Let us know how it goes. Thanks!