06-25-2019 04:32 PM
Yesterday when I closed the frame, the glass on the display broke. I had a camera in my hands, I never hit anywhere, never fell.
I noticed that the screen is slightly convex at the top and it probably caused a crack in the screen when closing the clip.
I bought it in Germany, where I live. Especially for holidays in Tenerife. It broke down on the first day of vacation. After returning I will give back the warranty in the store. However, I am afraid that they will say that it is my fault.
Did anyone have something like that?
06-25-2019 05:06 PM
@peppyflash628, sorry to hear about what happened. Retailers may have different return/replacement policies, thus I'm unable to attest if the incident will be covered or not under their warranty. Anyhow, you may also refer to this article for GoPro's Warranty information (EU).
In case you need further assistance on this, you may contact our Support team so they look into options for you. You can reach them by phone or chat through https://gopro.com/help/ContactUs.