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Hiker
Posts: 13

GoPro Hero 7 graba con vida propia y otros defectos

Buenos días,

 

Después de 2 meses desde su compra, he podido usarla en 3 viajes que he realizado y estoy muy contento con los resultados de video y audio que da esta camara, sin embargo, me he dado cuenta que la camara tiene multitud de defectos habiendo paagado 400€.

 

1- Si tienes activo el reocnocimiento de voz la camara cobra vida propia y sin ningún criterio, de vez en cuando, se pone a grabar sola. Como me doy cuenta? Cuando voy a coger la camara de nuevo y tiene poca bateria o directamente ni enciende. Cambio la bateria y me voy a las grabacaciones realizadas, es cuando veo que hay un video que no tiene sentido encima de una mesa el cual ha sido grabado sin yo indicarlo. Realmente este problema no se si es por tener el reconocimiento de voz activo o el boton de grabacion rápida. Estoy haciendo pruebas a ver si consigo entenderlo. Lo que está claro es que no tiene ningun sentido y es un fallo clarisimo.

 

2- Otro defecto que tiene es que de forma aleatoria la pantalla se queda colgada sin responder y ningún boton funciona. Finalmente tengo que sacar la bateria y volver a ponerla. Despues ya funciona bien hasta que de repente vuelve a hacer lo mismo al cabo de horas o días, es totalmente aleatorio.

 

3- Cuando apago la camara los led en rojo parpadean y la pantalla sigue activa hasta que pasan unos 10-20 segundos que es cuando se apaga. A veces da a confusion y vuelves a pulsar el encendido por lo que entras en bucle y se vuelve a encender. ESo funciona mal

 

La camara está actualizada a la ultima version que ha sido publicada estos días atrás.

 

A los demas usuarios os pasa esto? Que soluciones hay?

 

Gracias

 

Un saludo

GoPro
Posts: 10,301

Re: GoPro Hero 7 graba con vida propia y otros defectos

Hi @gomusinos

 

Sorry for any troubles caused.

How was the last update done?

If it was not done manually, we recommend doing so. See https://gopro.com/en/us/update/hero7-black for reference.

You can also check the steps on this article: Camera Freezes Up

 

Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs       

 

Thanks!

Ej

Hiker
Posts: 13

Re: GoPro Hero 7 graba con vida propia y otros defectos

Buenos dias,

 

La actualización se hizo usando la app de GOPRO en un smartphone.

 

Respecto a lo de que graba sola, que puede ser?


Gracias

Highlighted
GoPro
Posts: 10,301

Re: GoPro Hero 7 graba con vida propia y otros defectos

See if the issue will be addressed after doing a manual update.

You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs         

 

Thanks!

Ej

Hiker
Posts: 13

Re: GoPro Hero 7 graba con vida propia y otros defectos

Hola Aragon1006,

 

No entiendo muy bien a que te refieres. La GoPro esta actualizada a la ultima versión. Como la voy a actualizar manualmente si la camara ya está actualizada?

 

Gracias

Hiker
Posts: 13

Re: GoPro Hero 7 graba con vida propia y otros defectos

@aragon1006 me puedes decir algo cuando puedas? Gracias

GoPro
Posts: 10,301

Re: GoPro Hero 7 graba con vida propia y otros defectos

Hi @gomusinos

 

Though the camera is on the latest version, a manual update is suggested as a troubleshooting step.

This usually clears out any errors that may have been encountered with the previous installation.

Please follow the steps on https://gopro.com/en/us/update/hero7-black

Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs 

 

 

Thanks!

Ej