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Reply
Tourist
Posts: 3
Accepted Solution

GoPro Hero 7 black problem in linear

Hello Guys,

 

I have a problem on my GoPro 7 Black, When in linear mode and tilting up, somekind of black thing comes into view. Is it a mechanical problem or software?

 

Example video https://streamable.com/s/ipur4/uynqql


Accepted Solutions
GoPro
Posts: 10,109

Re: GoPro Hero 7 black problem in linear

 

Hi @quickoasis77786

 

Manual Update
Note: Useful for updating or reinstalling camera software. 

  1. Go to the Update page and choose your HERO7 camera.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system

Feel free to post back once done.

 

Thanks!

Ej

View solution in original post


All Replies
Highlighted
Adventurer
Posts: 9,764

Re: GoPro Hero 7 black problem in linear

@quickoasis77786

 

Wow that is interesting and what  Resolutions were you in 1080P fov Linear, 60fps, protunes on  ISO 100....   What i am asking is please do fill us in on   exactly what the camera is set up, so maybe   some one would like to try and replicate it?  In the mean time   Head over to the Product update page and  chose for your camera the  correct update and manually load it up,and retry the same scene and see if it happens.  Also does this happen each time every shot.  even after turning  Off and back on,  Can this be seen on your gopro app as well.

 

If Hypersmooth is on  Please let  us know.

 

https://gopro.com/update

 

Untitled.png

Tourist
Posts: 3

Re: GoPro Hero 7 black problem in linear

[ Edited ]

Hey,

 

resolution was 1440p/30 in linear. All the rest in auto. It happens in all resolutions when in linear mode.The restarts don't help, but when you change it to "wide" then it disappears. It also get's a bit less with higher frame rate.

 

I will update and report.

GoPro
Posts: 10,109

Re: GoPro Hero 7 black problem in linear

 

Hi @quickoasis77786

 

Manual Update
Note: Useful for updating or reinstalling camera software. 

  1. Go to the Update page and choose your HERO7 camera.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system

Feel free to post back once done.

 

Thanks!

Ej

Tourist
Posts: 3

Re: GoPro Hero 7 black problem in linear

Sorry for late update, could not log in as I was traveling a bit. The update did solve the problem, thank you very much.

GoPro
Posts: 10,109

Re: GoPro Hero 7 black problem in linear

 

Thanks for getting back to us @quickoasis77786

Glad to hear that the manual update resolved the issue.

 

Please note that there is a new update released for the HERO7 Black.

Software Update Release Information

 

Regards,

Ej