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01-20-2019 07:55 AM
GoPro Hero 7 black freezes in the cold weather
[ New ]Did a full reset. Did formatting the flash card. Turned off the wi-fi.
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01-22-2019 02:53 PM
Re: GoPro Hero 7 black freezes in the cold weather
[ New ]
Hi @artemufa
What SD card are you using?
Do you still remember the resolution used on the affected recording/s?
Please note that we do not have any official extreme temperature ratings for the camera.
Thanks!
Ej
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01-22-2019 03:20 PM
Re: GoPro Hero 7 black freezes in the cold weather
[ New ]Hello,
I have the same problem with mine . I have the camera 3 weeks now. I have informed the shop that I bought the camera (they have not any responsibility) and gopro support also. Every time that I am trying to record a video while snowboarding the camera closes after 10 seconds (-5 celcius isn't cold weather for an action cam). I have an opened issue in gopro's customer service. Tomorrow I will run the runtime battery test. I have also updated my camera manually and I have a compatible sd card. I believe that camera is defective so gopro please tell me what to do.
@aragon1006 wrote:
Hi @artemufa
What SD card are you using?
Do you still remember the resolution used on the affected recording/s?
Please note that we do not have any official extreme temperature ratings for the camera.
Thanks!
Ej
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01-22-2019 03:44 PM
Re: GoPro Hero 7 black freezes in the cold weather
[ New ]
Please continue working with the customer support team after test @meggykatha,
They can help you with that.
Regards,
-Jay
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01-22-2019 07:43 PM
Re: GoPro Hero 7 black freezes in the cold weather
[ New ]I used other cards, the problem was repeated.
My friend's camera GoPro Hero6 Black worked perfectly at the same temperature. I'm talking about temperatures from -0 to -15 centigrade. we went skiing together.
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01-22-2019 08:07 PM
Re: GoPro Hero 7 black freezes in the cold weather
[ New ]Me freezes:
https://youtu.be/aGAF0jHFNzI
https://youtu.be/980T5oucFXc
https://youtu.be/2luly4TbNRo
https://youtu.be/W3xjGx5aMLc
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01-22-2019 10:38 PM
Re: GoPro Hero 7 black freezes in the cold weather
[ New ]Per the warranty which is available online and also came with the camera:
" Low or high temperature conditions may shorten the battery life or cause the camera to temporarily stop working properly"
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01-22-2019 10:39 PM