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Hiker
Posts: 16

GoPro Hero 7 black freezes in the cold weather

The camera hangs in the video recording mode in cold weather. Playing the tape. Recording lasts 20-30 seconds, the screen turns off, the video is not recorded, the sound is recorded.
Did a full reset. Did formatting the flash card. Turned off the wi-fi.
GoPro
Posts: 8,348

Re: GoPro Hero 7 black freezes in the cold weather

 

Hi @artemufa

 

What SD card are you using?

Do you still remember the resolution used on the affected recording/s?

 

Please note that we do not have any official extreme temperature ratings for the camera.

 

 

Thanks!

Ej

Sightseer
Posts: 1

Re: GoPro Hero 7 black freezes in the cold weather

Hello,

I have the same problem with mine . I have the camera 3 weeks now. I have informed the shop that I bought the camera (they have not any responsibility) and gopro support also. Every time that I am trying to record a video while snowboarding the camera closes after 10 seconds (-5 celcius isn't cold weather for an action cam). I have an opened issue in gopro's customer service. Tomorrow I will run the runtime battery test. I have also updated my camera manually and I have a compatible sd card. I believe that camera is defective so gopro please tell me what to do.


@aragon1006 wrote:

 

Hi @artemufa

 

What SD card are you using?

Do you still remember the resolution used on the affected recording/s?

 

Please note that we do not have any official extreme temperature ratings for the camera.

 

 

Thanks!

Ej


 

GoPro
Posts: 3,505

Re: GoPro Hero 7 black freezes in the cold weather

 

Please continue working with the customer support team after test @meggykatha,

 

They can help you with that.

 

Regards,

-Jay 

Hiker
Posts: 16

Re: GoPro Hero 7 black freezes in the cold weather

@ aragon1006 I use Samsung microSDXC EVO plus 256GB UHS-I Card CLASS10 U3.

I used other cards, the problem was repeated.
My friend's camera GoPro Hero6 Black worked perfectly at the same temperature. I'm talking about temperatures from -0 to -15 centigrade. we went skiing together.
Hiker
Posts: 16

Re: GoPro Hero 7 black freezes in the cold weather

Explorer
Posts: 10,927

Re: GoPro Hero 7 black freezes in the cold weather

Using the SuperSuit or Silicone Sleeve can help to trap heat in the camera giving you longer use and avoid freezing. Also, it's best to not use Quick Capture and keep the camera on.

Per the warranty which is available online and also came with the camera:

" Low or high temperature conditions may shorten the battery life or cause the camera to temporarily stop working properly"
Explorer
Posts: 10,927

Re: GoPro Hero 7 black freezes in the cold weather

Also, 64GB cards are best. 128GB+ have a higher chance of failure.