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Hiker
Posts: 16

GoPro Hero 7 black freezes in the cold weather

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The camera hangs in the video recording mode in cold weather. Playing the tape. Recording lasts 20-30 seconds, the screen turns off, the video is not recorded, the sound is recorded.
Did a full reset. Did formatting the flash card. Turned off the wi-fi.
GoPro
Posts: 27,018

Re: GoPro Hero 7 black freezes in the cold weather

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Hi @artemufa

 

What SD card are you using?

Do you still remember the resolution used on the affected recording/s?

 

Please note that we do not have any official extreme temperature ratings for the camera.

 

 

Thanks!

Ej

Sightseer
Posts: 1

Re: GoPro Hero 7 black freezes in the cold weather

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Hello,

I have the same problem with mine . I have the camera 3 weeks now. I have informed the shop that I bought the camera (they have not any responsibility) and gopro support also. Every time that I am trying to record a video while snowboarding the camera closes after 10 seconds (-5 celcius isn't cold weather for an action cam). I have an opened issue in gopro's customer service. Tomorrow I will run the runtime battery test. I have also updated my camera manually and I have a compatible sd card. I believe that camera is defective so gopro please tell me what to do.


@aragon1006 wrote:

 

Hi @artemufa

 

What SD card are you using?

Do you still remember the resolution used on the affected recording/s?

 

Please note that we do not have any official extreme temperature ratings for the camera.

 

 

Thanks!

Ej


 

GoPro
Posts: 6,097

Re: GoPro Hero 7 black freezes in the cold weather

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Please continue working with the customer support team after test @meggykatha,

 

They can help you with that.

 

Regards,

-Jay 

Hiker
Posts: 16

Re: GoPro Hero 7 black freezes in the cold weather

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@ aragon1006 I use Samsung microSDXC EVO plus 256GB UHS-I Card CLASS10 U3.

I used other cards, the problem was repeated.
My friend's camera GoPro Hero6 Black worked perfectly at the same temperature. I'm talking about temperatures from -0 to -15 centigrade. we went skiing together.
Hiker
Posts: 16

Re: GoPro Hero 7 black freezes in the cold weather

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Explorer
Posts: 13,045

Re: GoPro Hero 7 black freezes in the cold weather

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Using the SuperSuit or Silicone Sleeve can help to trap heat in the camera giving you longer use and avoid freezing. Also, it's best to not use Quick Capture and keep the camera on.

Per the warranty which is available online and also came with the camera:

" Low or high temperature conditions may shorten the battery life or cause the camera to temporarily stop working properly"
Explorer
Posts: 13,045

Re: GoPro Hero 7 black freezes in the cold weather

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Also, 64GB cards are best. 128GB+ have a higher chance of failure.
Nomad
Posts: 301

Re: GoPro Hero 7 black freezes in the cold weather

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Hesus GoPro - too hot issue, too cold issue, too dark to stablize it, too noisy what else? who tested this camera ? 

 

pobrane.jpg

Hiker
Posts: 16

Re: GoPro Hero 7 black freezes in the cold weather

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The camera isn't turning off as planned. Sound recording is going on. Failure occurs. The failure can be seen in the video links. The flickering of the matrix. I'm unhappy. A lot of videos are ruined.
Hiker
Posts: 16

Re: GoPro Hero 7 black freezes in the cold weather

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What should I do now?
Nomad
Posts: 301

Re: GoPro Hero 7 black freezes in the cold weather

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Hi, testing time:

 

Firmware 1.7

 

Temeperature outside: - 7C-> 20F, snowing.....

Recording time: 20 minutes - Rotary Clip Mount - no suite, naked camera.

Setup: 2,7K/60fps no ProTune

 

Start battery level: 44%

End battery level : 14%

 

30% battery ~ 20 minutes recording -> nice

 

Result: NO ISSUES 

Patch approved

Hiker
Posts: 16

Re: GoPro Hero 7 black freezes in the cold weather

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I have updated the firmware to 1.7. Put the gopro in the freezer (-15 degrees Celsius). The video froze on the first try. The link to apply. Updated manually. Resolution, memory card used the same as I described earlier. https://youtu.be/Ds7idi-0Z7c
Explorer
Posts: 13,045

Re: GoPro Hero 7 black freezes in the cold weather

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Specifically, as asked before, what SD card(s)?
Hiker
Posts: 16

Re: GoPro Hero 7 black freezes in the cold weather

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Samsung microSDXC EVO plus 256GB UHS-I Card CLASS10 U3

Explorer
Posts: 13,045

Re: GoPro Hero 7 black freezes in the cold weather

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I would test with a 64GB card. They are more reliable.
Hiker
Posts: 16

Re: GoPro Hero 7 black freezes in the cold weather

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i use this card: Samsung microSDXC EVO plus 256 ГБ UHS-I Карта CLASS10 U3

 

Do you think I should replace the card?

 

Which card to buy for testing?:

SDHC Micro SanDisk 32Gb ExtremePro V30 UHS-I U3

SDXC Micro SanDisk 64GB ExtremePro UHS-I U3 V30

Sightseer
Posts: 1

Re: GoPro Hero 7 black freezes in the cold weather

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Is not your card. Its a known defect with the Hero 7. It has been reported thousands of times in these forums by people using literally every diifferent brand of memory card etc.

 

GoPro, fix your products.

 

Tourist
Posts: 2

Re: GoPro Hero 7 black freezes in the cold weather

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I got the Bug too even with Firmware 1.70, it looks like this:
https://www.youtube.com/watch?v=kYK0vFcTJ1g&t=4s

 

Iam using a Samsung EVO Plus 256 GB SD Card, got the assumption that it only appears when you record longer than 5-10 min but iam not quite sure about that

GoPro Hero 7 - Cold Weather Bug // Stabilization Bug at low temperatures. Firmware 1.61 and 1.70Just the raw footage direct from the cam, no editing (color ...
Tourist
Posts: 1

Re: GoPro Hero 7 black freezes in the cold weather

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I am worrird now i am of skiing for 2 weeks and just paid a hell of a lot of money for my go pro hero 7 if there is issues due to the freezing temperatures i might take it bavk
GoPro
Posts: 6,097

Re: GoPro Hero 7 black freezes in the cold weather

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Hi @foggycreek7550,

 

You may try to check the tips on how to use your camera on a cold temperature.It might help.

 

Regards,

-Jay 

Tourist
Posts: 5

Re: GoPro Hero 7 black freezes in the cold weather

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I'm seeing the same exact behavior as the OP.   Camera becomes unusable in mildly cold conditions.  Video freezes but sound records, buttons become unresponsive and all the camera actions are very sluggish.  

 

This camera has a lot of issues.   this is with v1.70

Tourist
Posts: 2

Re: GoPro Hero 7 black freezes in the cold weather

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Iam getting better results when using the chesty instead of mounting it on the helm. Think it's the body temperature that's helps out here. Also saw a lot of YouTube videos where people are taping something onto the GoPro
Hiker
Posts: 16

Re: GoPro Hero 7 black freezes in the cold weather

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I will summarize my test results in the freezer (-18 centigrade). I consider the topic closed. I have two original GoPro batteries, one Telesin battery (China). I froze the camera, then turned on the video recording. and so on 5 times on each battery. on the original battery there was not a single hang. on non-original 3 times out of 5 hung.