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Tourist
Posts: 3

GoPro Hero 7 White TRAVOU

[ Edited ]

Bia noite, 

 

no dia de hoje utilizei minha GoPro Hero 7 White , que é a prova d'agua e apos o uso. A camera TRAVOU.

 

nao liga , nem ao conectar no cano de energia. 
 

peço que entrrem em contato comigo e resolvam o problema. 
 

email jotacaj@gmail.com

telefone 51 ***********

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GoPro
Posts: 12,809

Re: GoPro Hero 7 White TRAVOU

 

 

Hi @jotacaj

 

So long as all camera doors are closed, the HERO7 White is waterproof down to 10m (33ft) without a housing.
While water damage is usually not covered by the warranty, let our Support Team take a look at what happened. 
You may reach out to them through https://gopro.com/help/ContactUs

 

Thanks!

Ej

 

 

 

 

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Tourist
Posts: 3

Re: GoPro Hero 7 White TRAVOU

Estou tentando contato com a emoresa GoPro desde ontem e nao obtive sucesso.

é absurdo que a empresa nao tenha um canal de comunicação eficiente com seus clientes. 
não ha registro de telefone, nem email, o formulario que deve ser preenchido no site da erro e isso é inadimissivel.

quero um retorno plausivel do meu caso.

exijo uma troca de produto, pois o erro nao é meu, tendo em vista que no manual e  a caixa do produto, NAO informa que a camera que é a prova d'agua deve ter protetor. 

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GoPro
Posts: 4,585

Re: GoPro Hero 7 White TRAVOU

@jotacaj, were you getting any error message when you visited https://gopro.com/help/ContactUs? Did you try reaching out within business hours?

 

Once on the page, fill out the form and you will be given an option to initiate a chat conversation or to request a callback. Be sure to put in your best contact number on the form.
 

If having trouble connecting to our Chat Support team. You may try changing the location and language to "US, English" on the webpage.

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Tourist
Posts: 3

Re: GoPro Hero 7 White TRAVOU

ALL attempts have been made and CHAT OR TELEPHONE DOES NOT WORK. GoPro's "technical" support sucks. I still have my camera damaged and no return from the company to exchange the product.