09-21-2019 04:45 PM
What can I do since I can’t remove the battery and I can’t see the commands of the camera because of the black screen?
09-21-2019 05:40 PM
@sunnyapex0861, please ensure that the SD card isn't inserted between the SD card slot and the battery. Doing so can put pressure on the back of the touch display.
If this isn't the case and the rear LCD touch screen display on your HERO5 Black appears black, you can try to perform a manual update. Follow the manual update instructions specified on this article: Software Update Instructions for HERO7 Cameras
Let us know how it goes.