Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Tourist
Posts: 2

GoPro Hero 7 Silver on but no camera feed.

[ New ]

My GoPro Hero7 Silver turns on and I can see all the icons on the screen but the camer feed is black. I am able to cycle through the modes, as well as look at the media, I just can't record anything. The icon for the SD is green, so I'm not quite sure what the problem is.


Accepted Solutions
GoPro
Posts: 13,508

Re: GoPro Hero 7 Silver on but no camera feed.

[ New ]

Sorry to hear about the trouble, @dont1455. If the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you further in resolving this. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

View solution in original post


All Replies
GoPro
Posts: 26,249

Re: GoPro Hero 7 Silver on but no camera feed.

[ New ]

Hi @dont1455

 

What was the last activity done with the camera before this happened?

See if re-flashing the software will help.

Follow the manual update steps on https://gopro.com/en/us/update/hero7-silver

 

Let us know how it goes.
You may also reach out to our Support Team through https://gopro.com/help/ContactUs  for further assistance.
 

Thanks!

Ej

Tourist
Posts: 2

Re: GoPro Hero 7 Silver on but no camera feed.

[ New ]

There wasn't anything done with the camera prior to this. I tried updating it manually. I also bought and tried another micro SD card from the list of approved SD cards. It's still acting up. If I let the gopro sit for an hour or so and turn it on the screen stays black but the 4K, battery, slo-mo, basically all the icons stay on the screen but theres no feed from the camera. But then when I restart it, sometimes after the restard it'll work normally and other times it won't. Is this a problem with my unit?

GoPro
Posts: 13,508

Re: GoPro Hero 7 Silver on but no camera feed.

[ New ]

Sorry to hear about the trouble, @dont1455. If the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you further in resolving this. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.